The reviews are true The reviews are true. They've had enough time (2 weeks) to send the 2 chandeliers or at least the tracking. Same story goes a long way: Number #1 Lie) Delivery & tracking in 5-7 day. Number #2 Lie) You'll receive tracking next week. Number #3 Lie "I'll look into it." Basically, they had my payment for 2 weeks and have no intension on shipping a product this week.

great customer service As a small business based out of southern california, we enjoy personal customer service when we are dealing with our vendors. Jeana was so ver y helpful when we called to place an order. We have been ordering from this company for few years and look forward to always doing business with them. Great staff!

The worst. Proceed with caution. I ordered an expensive light fixture in April, which advertised to ship in a week. After weeks of no information on order status, and more weeks of no response from their customer service, I was finally told at the end of May that the item had shipped. It is now the end of June, I am stuck contacting multiple freight companies who have handed off the fixture, with no help and no response from Gallery Chandeliers. I should have read these reviews first, and I will NEVER order through them again.

Purchased 3 chandeliers for wedding reception The chandeliers were very pretty once assembled. They arrived quickly and intact. There were no directions for assembly so we had to watch the video several times and google assembly directions. Each took about an hour to build and the "crystals" needed extra wire reinforcements so they could be held securely for use in the reception tent. WE also had to add a wire housing in order for them to be hung safely. Overall, very pretty and worked well. The purchase price was much better than any rental quotes and the rental vendor ended up purchasing them from me after our event!

Gorgeous chandeliers I ordered 2 different chandeliers and they both arrived in excellent condition and are breathtakingly beautiful. We've received so many compliments from friends and family. I shopped around a lot before pulling the trigger. These are by far the best prices and the quality is amazing.