ABSOLUTELY HORRIBLE CUSTOMER SERVICE ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I honestly wish I could give them a zero star. I ordered a dog tag with the name NELLIE, unfortunately it defaulted back to the advertising name BAILEY. I emailed Customer support within 2 minutes of ordered. They responded saying they would cancel my order so I could reorder. I thanked them for confirming and asked for a confirmation it was canceled- never heard from them again. They ignored every single email and NEVER canceled my order or gave me my money back. GHOSTED. I will never purchase from them again and I will be sure to let everyone I know not to either.

I've been searching for a dog tag for awhile I've been searching for awhile for dog tag's for my two pup's and stumbled across your website. I absolutely loved the tags when I seen them! Now I can't wait to receive them.

READ ALL REVIEWS BEFORE ORDERING ANYTHING FROM THIS COMPANY!Ordered 2 dog tags on January 24 Negative reviews of this company’s customer service are 100% accurate according to my experience trying to get my merchandise that I ordered over 5 weeks ago! There is no phone number to call them. There is no chat help. And the “Happiness Team” does not return emails nor notify the customer if there is a problem. Yet the charge for an order appears immediately after the order is placed. I ordered 2 dog tags on January 24, 2024. Order confirmed by Coco and Bark on 1/26 and the charge appeared on my credit card immediately. Inquired about the order (that had not arrived) on 2/16. Got a reply the same day that there was an issue with the address and to please confirm the address. I did so immediately. Within a day I was asked to rate the “HAPPINESS TEAM” that dealt with my inquiry. I replied that I could not rate the HAPPINESS TEAM since no one had replied to my email and certainly no one had done anything to make me happy! No response. On 2/26 I inquired again about my order. Today is 3/3 and no response. I finally notified my credit card company to investigate the order and this company and to get the charge removed. Unless you want to have these headaches with a company that clearly does not care at all about the customer, I suggest you shop somewhere else for your pet needs.

I am very thankful for such a great… I am very thankful for such a great customer service experience with Coco and Bark. I made a mistake on my order. They gave me a store credit as a one time courtesy for fix my mistake.

This is my first time shopping with … This is my first time shopping with you. I love your selections and your website is user friendly! I'm looking forward to receiving the dog bed for our Great Dane. Thank you!