Jeffery
GBMy second order with The Shutter Store. The sales representative, I believe Laura was her name, followed up right away with my on-line order with a phone call. Since I was a previous customer she made sure that everything on my current order matched with my previous order. She was very thorough and knowledgeable, I was impressed.
Robert
GBGreat verification process and ordering experience The website is laid out nice, the information and pictures also help. One thing that I found cumbersome is that the actual ability to know the limitations of certain shutter lines and which frames would go with what certain shutter type. That info was not revealed until the ordering process was under way. I had to go back several times and continue to edit until I got what I wanted. They should have the different shutter lines laid out on the drag down menu that spells out exactly what they are, one has to dig to get that info. The help line representatives were very knowledgeable and helped with the ordering process.
Josh
GBVermont Inn Remodel I called in twice for assistance before placing a large order and both times the help I received was wonderful. I am renovating an old Inn in Vermont and you have my business for the remainder of the project. Thank you for making the choice easy on who to work with!
Eric Peach
GBGreat product, great support. I am a skilled DIY’er, but have never installed shutters like these before. The measurement instructions were clear. The process was fantastic. Just hours after submitting my order I was called by a someone from the ShutterStore. They suggested a modification which was a big improvement. After approving the final design the shutters were delivered in 3 weeks. Installation was easy. The shutters look great and are easy to operate. I was impressed with the amount of extra hardware supplied. I am very happy, but more important my wife is happy!
John
GBVery nice folks to work with Very nice folks to work with. Went out of their way to ensure we knew what we were purchasing, and making sure it fit our application and our needs perfectly! Can’t wait to see and install the shutters - thanks again!