Lori
GBThe staff was very helpful The staff was very helpful. I asked questions through the chat and they answered all my questions. They also had me call after placing my order to make sure all measurements were correct. Very impressive team!
Paul
GBI was very impressed with the ease of ordering. I was very impressed with the ease of ordering. I had been a little nervous about getting it all right, but the options (with accompanying graphics at each step) made it all pretty easy. The follow-up phone call was a nice customer service touch. Thanks!
Michael
GBAlison was great! Alison was great! This is my second purchase from the shutter store and it’s just a nice experience for the customer. No pushy or rushed feeling just helpful.
Robert
GBGreat verification process and ordering experience The website is laid out nice, the information and pictures also help. One thing that I found cumbersome is that the actual ability to know the limitations of certain shutter lines and which frames would go with what certain shutter type. That info was not revealed until the ordering process was under way. I had to go back several times and continue to edit until I got what I wanted. They should have the different shutter lines laid out on the drag down menu that spells out exactly what they are, one has to dig to get that info. The help line representatives were very knowledgeable and helped with the ordering process.
Debbra
GBExtremely helpful with providing… Extremely helpful with providing explanations, dimension changes, and answering questions. Very pleasant to deal with on phone. Would definitely recommend and also use again.