jason ujobagy
GBGreat product Lead time was 8 to 12 but it was worth the wait. My shutters fit perfectly with my measurements and all hinges fit to correct pieces meaning you cannot put the wrong shutters in the wrong places.. I'm very happy as these match my existing Home Depot installed shutters. They cost triple what I paid here. Dont pay for costly installers. You can't go wrong.
Robert
GBGreat verification process and ordering experience The website is laid out nice, the information and pictures also help. One thing that I found cumbersome is that the actual ability to know the limitations of certain shutter lines and which frames would go with what certain shutter type. That info was not revealed until the ordering process was under way. I had to go back several times and continue to edit until I got what I wanted. They should have the different shutter lines laid out on the drag down menu that spells out exactly what they are, one has to dig to get that info. The help line representatives were very knowledgeable and helped with the ordering process.
Brown
GBGreat customer service Allison saved me quite a bit on my order. She explained the difference in inside and outside mounts. She also helped with my email for order confirmation. Thanks Allison!
Jeffery
GBMy second order with The Shutter Store. The sales representative, I believe Laura was her name, followed up right away with my on-line order with a phone call. Since I was a previous customer she made sure that everything on my current order matched with my previous order. She was very thorough and knowledgeable, I was impressed.
Lori
GBThe staff was very helpful The staff was very helpful. I asked questions through the chat and they answered all my questions. They also had me call after placing my order to make sure all measurements were correct. Very impressive team!