Debbra
GBExtremely helpful with providing… Extremely helpful with providing explanations, dimension changes, and answering questions. Very pleasant to deal with on phone. Would definitely recommend and also use again.
Robert
GBGreat verification process and ordering experience The website is laid out nice, the information and pictures also help. One thing that I found cumbersome is that the actual ability to know the limitations of certain shutter lines and which frames would go with what certain shutter type. That info was not revealed until the ordering process was under way. I had to go back several times and continue to edit until I got what I wanted. They should have the different shutter lines laid out on the drag down menu that spells out exactly what they are, one has to dig to get that info. The help line representatives were very knowledgeable and helped with the ordering process.
Paul
GBI was very impressed with the ease of ordering. I was very impressed with the ease of ordering. I had been a little nervous about getting it all right, but the options (with accompanying graphics at each step) made it all pretty easy. The follow-up phone call was a nice customer service touch. Thanks!
Suzanne
GBFollow up to answer questions on details -
Janice Pelchat
GBNOT in the USA EDIT: Got another song and dance response, but I can prove their search results add your state to the end of their store name (screenshot sent to them - wish Trustpilot allowed screenshots). Also, the reply from them referred to a SECOND order I placed "before realizing their manufacturer is in CHINA and my first order hasn't shown up). Nothing was said about the FIRST order that was promised "7-11 weeks" and is now in its 12th week with no shipment forthcoming. They offered to cancel my order(s). Let's see how reliable THAT turns out to be. Be VERY careful clicking on this website. If you google "shutter store" it will show you a result that makes you think they're located in YOUR state, but in actuality - they have an ordering system in Nevada and orders go through CHINA. And THAT'S why you have a 7-11 week timeframe for orders to come through. Every time I ask where my shutters are - I get a song and dance about the lead time - but we are now OVER that lead time and they are STILL not "ready to ship - and we'll let you know when they are".