Edward McGowan
GBOrder Process I've given 5 stars as my 'expert' contact was very clear and helpful. I would, however, just say the wording in the acknowledgement email could be slightly less ambiguous by making it clear that the order will only be confirmed FOLLOWING the phone discussion. A very good process though.
AR
GBShutters are great and arrived quickly...but Shutters are great and arrived quickly. However, the instructions are abysmal. I'm fairly competent at DIY and following instructions - but these instructions are basic, with missing steps, they assume you know what all the technical parts are called, no diagrams....incredibly frustrating. They also don't provide rawl plugs. A video would help!
Susan
GBExtremely easy to use site with lots of… Extremely easy to use site with lots of helpful information. A swift call back from the team to ensure we had followed all the information correctly and soon amended our order where we had inadvertently gone wrong. Extremely helpful , thorough and polite member of staff sorted our order out. Hopefully we will order the rest of our shutters after we have received our first one and all us well
Max
GBAlways impressed by DIY Shutters Easy to follow instructions for measuring and installation. Helpful call from Customer Services to confirm details which lead me to switch (correctly) to the buildout frame on a Bay Window as needed to attach to the window frame rather than the recess. Super quick delivery. Shutters look fantastic!
Al
GBVery happy with the shutters Very happy with the shutters. Although long lead times which are understandable due to being made in China. Also reason for it being so cheep. Can't understand why people complain as we were well aware it was going to take 12 weeks at least to be delivered. Quality is good but have to say very easily damaged, very soft wood. Blinds look really good and you wouldn't be able to see the difference from the expensive blinds supplied by UK company's that fit them themselves.