Ian Gordon
GBOrdering a shutter So far our experience with DIY Shutters has been excellent. The sales staff have been very helpful in guiding us through the ordering process, initially Matt helped us and we ordered colour samples and then Ellie took us through the order review and made changes where necessary. Thanks to both.
Trudie Foster
GBThis is the second set of shutters that… This is the second set of shutters that I've ordered, the service is great, at the end of the phone if you have a query. The instructions on the website are easy to understand, they even call back after you place the order to confirm everything, definitely recommend 👌
David Shaw
GBJust excellent Just excellent; clear website, helpful follow up phone call and everything arrived in perfect condition and easily fitted. Looks fantastic. really chuffed.
Sarah
GBExcellent customer service. Faux wood not great though. The customer service at the point of booking is exceptional. A very quick call back after your online booking occurs, to run through all the detail, provide advice and any adjustments agreed before the final order is put through. I order the faux wood, partly due to speed of delivery, but I must admit I wouldn't order these again. I have been somewhat disappointed and would wait for the real wood in the future. The faux wood is too bendy and droops, even in situ rather than opened. I wouldn't recommend. The company were great to deal with though and I would consider them for a real wood order.
AR
GBShutters are great and arrived quickly...but Shutters are great and arrived quickly. However, the instructions are abysmal. I'm fairly competent at DIY and following instructions - but these instructions are basic, with missing steps, they assume you know what all the technical parts are called, no diagrams....incredibly frustrating. They also don't provide rawl plugs. A video would help!