Shutters are great and arrived quickly...but Shutters are great and arrived quickly. However, the instructions are abysmal. I'm fairly competent at DIY and following instructions - but these instructions are basic, with missing steps, they assume you know what all the technical parts are called, no diagrams....incredibly frustrating. They also don't provide rawl plugs. A video would help!

Excellent customer service. Faux wood not great though. The customer service at the point of booking is exceptional. A very quick call back after your online booking occurs, to run through all the detail, provide advice and any adjustments agreed before the final order is put through. I order the faux wood, partly due to speed of delivery, but I must admit I wouldn't order these again. I have been somewhat disappointed and would wait for the real wood in the future. The faux wood is too bendy and droops, even in situ rather than opened. I wouldn't recommend. The company were great to deal with though and I would consider them for a real wood order.

We're very pleased with the finish and look achieved. Ordering the shutters for our bedroom window was made easy with DIY Shutters. The 'how to' guides for measuring and fitting were really helpful . Various colour options and styles are available which ensured we could choose exactly what we wanted for our room. Ellie was invaluable in checking all our requirements before the order was finally processed. We received the shutters as scheduled and have fitted them. We're very pleased with the finish and look achieved.

Great company to do business with From start to finish they made the whole process very easy. Lots of time to discuss best design options and then walked through the process step by step until it was the perfect design. Once confirmed delivery was very quick and the finished product is absolutely superb, we couldn't be happier with the quality of finish and the fantastic change it has made to the rooms. We have a couple more to design and we will definitely use DIY Shutters again and wouldn't hesitate to recommend them.

Always impressed by DIY Shutters Easy to follow instructions for measuring and installation. Helpful call from Customer Services to confirm details which lead me to switch (correctly) to the buildout frame on a Bay Window as needed to attach to the window frame rather than the recess. Super quick delivery. Shutters look fantastic!