Ian Gordon
GBOrdering a shutter So far our experience with DIY Shutters has been excellent. The sales staff have been very helpful in guiding us through the ordering process, initially Matt helped us and we ordered colour samples and then Ellie took us through the order review and made changes where necessary. Thanks to both.
Steve M
GBEasy to order shutters The website was easy to navigate and informative. The day after ordering Ellie phoned us and checked that everything was okay before confirming the order. She was also extremely pleasant and easy to understand.
Larry Jones
GBDelivered and installed Delivered and installed. One problem I had (my fault) was living in an old house nothing was square and the opening was too small to get the frame in. Solved by building the shutters in situ. They look great and neighbours have commented on how great they look. Thanks to your team.
Martin Carter
GBVery professional ordering process Easy to use website for ordering and comprehensive details regarding how to measure, so order placement is straightforward. This is followed up with a phone call to ensure that all the details are correct and a sensible discussion about how the measurements were taken to ensure no errors before manufacture. I'm waiting for delivery, so cannot comment on the shutters, but so far the support has been excellent.
Edward McGowan
GBOrder Process I've given 5 stars as my 'expert' contact was very clear and helpful. I would, however, just say the wording in the acknowledgement email could be slightly less ambiguous by making it clear that the order will only be confirmed FOLLOWING the phone discussion. A very good process though.