Easy to order shutters The website was easy to navigate and informative. The day after ordering Ellie phoned us and checked that everything was okay before confirming the order. She was also extremely pleasant and easy to understand.

Returning customer This is the second order of shutters I've made in a month. I was very happy with how quickly my last order arrived and the quality of the shutters. Fitting them was also very easy and took me around 30 mins, so this time I've ordered another two sets of shutters. As before, the person on the telephone was very helpful and confirmed my measurements and style choices were correct

Excellent customer service. Faux wood not great though. The customer service at the point of booking is exceptional. A very quick call back after your online booking occurs, to run through all the detail, provide advice and any adjustments agreed before the final order is put through. I order the faux wood, partly due to speed of delivery, but I must admit I wouldn't order these again. I have been somewhat disappointed and would wait for the real wood in the future. The faux wood is too bendy and droops, even in situ rather than opened. I wouldn't recommend. The company were great to deal with though and I would consider them for a real wood order.

Shutters are great and arrived quickly...but Shutters are great and arrived quickly. However, the instructions are abysmal. I'm fairly competent at DIY and following instructions - but these instructions are basic, with missing steps, they assume you know what all the technical parts are called, no diagrams....incredibly frustrating. They also don't provide rawl plugs. A video would help!

Very happy with the shutters Very happy with the shutters. Although long lead times which are understandable due to being made in China. Also reason for it being so cheep. Can't understand why people complain as we were well aware it was going to take 12 weeks at least to be delivered. Quality is good but have to say very easily damaged, very soft wood. Blinds look really good and you wouldn't be able to see the difference from the expensive blinds supplied by UK company's that fit them themselves.