Martin Carter
GBVery professional ordering process Easy to use website for ordering and comprehensive details regarding how to measure, so order placement is straightforward. This is followed up with a phone call to ensure that all the details are correct and a sensible discussion about how the measurements were taken to ensure no errors before manufacture. I'm waiting for delivery, so cannot comment on the shutters, but so far the support has been excellent.
deant
GBReturning customer This is the second order of shutters I've made in a month. I was very happy with how quickly my last order arrived and the quality of the shutters. Fitting them was also very easy and took me around 30 mins, so this time I've ordered another two sets of shutters. As before, the person on the telephone was very helpful and confirmed my measurements and style choices were correct
Larry Jones
GBDelivered and installed Delivered and installed. One problem I had (my fault) was living in an old house nothing was square and the opening was too small to get the frame in. Solved by building the shutters in situ. They look great and neighbours have commented on how great they look. Thanks to your team.
Edward McGowan
GBOrder Process I've given 5 stars as my 'expert' contact was very clear and helpful. I would, however, just say the wording in the acknowledgement email could be slightly less ambiguous by making it clear that the order will only be confirmed FOLLOWING the phone discussion. A very good process though.
ID
GBAn excellent service Have used DIY Shutters before and found their overall service from ordering through to delivery to be excellent. Have now ordered more shutters and have been really pleased with the process, ordering was easy and the follow up with one of the team to check order details was quick, friendly and efficient…..I would certainly recommend DIY Shutters to anyone looking to purchase shutters.