David Murray
GBEasy design, ordering and support. Website very easy to navigate and explanations are clear and concise with added videos to assist. Can always call for assistance and there is a follow-up call to check order prior to order being completed and paid for. Flexible delivery options if you give sufficient notice. Great product, good price, and am a return customer. Would recommend.
Max
GBAlways impressed by DIY Shutters Easy to follow instructions for measuring and installation. Helpful call from Customer Services to confirm details which lead me to switch (correctly) to the buildout frame on a Bay Window as needed to attach to the window frame rather than the recess. Super quick delivery. Shutters look fantastic!
Mr Michaels
GBQuality first rate Quality first rate - at substantial savings over fully-fitted services. Supportive and kind staff too.
Sarah
GBExcellent customer service. Faux wood not great though. The customer service at the point of booking is exceptional. A very quick call back after your online booking occurs, to run through all the detail, provide advice and any adjustments agreed before the final order is put through. I order the faux wood, partly due to speed of delivery, but I must admit I wouldn't order these again. I have been somewhat disappointed and would wait for the real wood in the future. The faux wood is too bendy and droops, even in situ rather than opened. I wouldn't recommend. The company were great to deal with though and I would consider them for a real wood order.
Ian Gordon
GBOrdering a shutter So far our experience with DIY Shutters has been excellent. The sales staff have been very helpful in guiding us through the ordering process, initially Matt helped us and we ordered colour samples and then Ellie took us through the order review and made changes where necessary. Thanks to both.