This is the second set of shutters that… This is the second set of shutters that I've ordered, the service is great, at the end of the phone if you have a query. The instructions on the website are easy to understand, they even call back after you place the order to confirm everything, definitely recommend 👌

Order Process I've given 5 stars as my 'expert' contact was very clear and helpful. I would, however, just say the wording in the acknowledgement email could be slightly less ambiguous by making it clear that the order will only be confirmed FOLLOWING the phone discussion. A very good process though.

Shutters are great and arrived quickly...but Shutters are great and arrived quickly. However, the instructions are abysmal. I'm fairly competent at DIY and following instructions - but these instructions are basic, with missing steps, they assume you know what all the technical parts are called, no diagrams....incredibly frustrating. They also don't provide rawl plugs. A video would help!

Great company to do business with From start to finish they made the whole process very easy. Lots of time to discuss best design options and then walked through the process step by step until it was the perfect design. Once confirmed delivery was very quick and the finished product is absolutely superb, we couldn't be happier with the quality of finish and the fantastic change it has made to the rooms. We have a couple more to design and we will definitely use DIY Shutters again and wouldn't hesitate to recommend them.

Excellent customer service. Faux wood not great though. The customer service at the point of booking is exceptional. A very quick call back after your online booking occurs, to run through all the detail, provide advice and any adjustments agreed before the final order is put through. I order the faux wood, partly due to speed of delivery, but I must admit I wouldn't order these again. I have been somewhat disappointed and would wait for the real wood in the future. The faux wood is too bendy and droops, even in situ rather than opened. I wouldn't recommend. The company were great to deal with though and I would consider them for a real wood order.