The operator took care of my problem The operator took care of my problem, I'm not sure of her name but I'm sure you have a record of it and she was terrific. Very knowledgeable and helpful for my situation that arose. Thank you for keeping me and my family safe. Jerry

A+ to COVE I recently installed my home security system from Cove and from day one I fell in love with it! First, it was extremely easy to install and set up. Customer support has been great, I did have a issue getting them to add a door code that the monitoring company can see and pass along to the first responders if the front door is locked and unable to be opened. I have had it in operation for a week now, the connection has never dropped, sensors have never disconnected. I hope that Z-Wave will be intergrated into their system very soon as that would make complete home control / monitoring extremely easy. I 100% recommend Cove!

Lloyd made my questions very easy to… Lloyd made my questions very easy to get an answer.

Great customer service and got my old… Great customer service and got my old cove simple system upgraded to the new cove connect system free of charge! (This is only because i had equipment credits)

Cancellation is a Hassle! I had to call 3 separate days to attempt to cancel my account because every time I called the agent would supposedly be "unable to charge my debit card for the remaining equipment balance". All the while I'M STILL GETTING CHARGED ON THAT SAME CARD MONTHLY FOR A SYSTEM I'M NO LONGER USING! Funny how your system only had an issue processing my payment when I wanted to cancel and not for my monthly payments. I end up giving them a different card to use and it finally works. Great, now I think I'm finally able to put this awful company behind me. NOPE. Now I find out I have to pay yet another upcoming monthly payment because of your B.S. "30 Day Cancellation Window". This company will bleed you like a stuck pig for every dime you have if you're trying to cancel. Go with a company with better policies and customer service. After all the system and sensors are the same anywhere you go! Find a company that sets themselves apart with how they treat you and the policies they enforce. COVE WILL TREAT YOU LIKE AN ATM.