Excellent service i originally ordered a mini chain saw. then i decided to buy an extension pole which was not compatible with the saw i bought. With my saw you could not use the extension pole at all. Saker refunded me 80% 0f the purchase price and told me to keep the extension pole which I cannot use.

When I didn't get a confirmation of… When I didn't get a confirmation of shipping I was skeptical but the product came in 2 days so that was great.

Easy to order Easy to order, great item. No charging plug with it. I ordered one and they sent an American one to an English address. This was rectified by them via email. Be aware the charging plug is a separate item.

Customer Service is good and so is the mini chainsaw I had a problem with an order that I placed. I did not read the description correctly. I contacted customer services, and the problem was solved to my complete satisfaction. By the way, the minisaw is wonderful. I bought one last year and put it to good use. I am very happy with the job it does. The only complaint I have is it made for a right-handed person. The button that has to remain depressed for the saw to work is placed very awkwardly for a lefty.

Not Saker branded I got a similar product to what I ordered but it doesn't have the Saker brand and the instructions are all in Chinese language ans writing Smartsaker has indeed contacted me and addressed my concerns after they contacted me I used the product and it performed as I was hoping it would.I have bought several of their products in the past and have always been satisfied with them.I appreciate their quick response to my concerns regarding this purchase.