Nice knobs… wrong color. Items showed gray and white online but are definitely black and white- and therefore unusable. I’ll hang onto them in case someone else can use them.

First installed knobs in laundry room… First installed knobs in laundry room and they looked so fabulous that the kitchen was next. Now working on the bathrooms. These knobs are beautiful

No customer service Within an hour of placing the order I realized the color would not work. I sent a note through Esty asking to cancel the order. I received a response that it was outside business hours and I would receive a response the next day. 24 hours later the product was shipped and you have a no return policy. If I had realized the error after the product had shipped, I would understand being bound to the no return policy. For my request to be completely ignored is unacceptable.

Excellent experience & product! Customer service helped me with an order I was making, they were excellent. The product was super high quality, was shipped quickly. Very happy with this company and the products they offer

Poor customer service. The knobs were beautiful, but the wrong size. Not allowing for returns is very poor customer service and I will not purchase from your company again. It's a pity, because the knobs were excellent. But, you got my money for knobs I can't use so it obviously doesn't matter to you if I buy anything else from you. I would understand asking the customer to pay for return shipping, but to not accept returns at all is a terrible policy. You said I should have read the return policy. Yes, I guess I should have. Lesson learned! I have never purchased anything from Etsy or anywhere online that I couldn't return, so I didn't expect this at all. I feel taken advantage of.