Compatibility awareness The products are good, but here is my negative experience. Compatibility shortcomings with Homekit should have been mentioned before purchase. Only after purchasing we found out that the cameras are not compatible with Homekit. The other negative (which I think is big) is the kit did not contain any decals or a sign for the front yard. You have to pay to get these, after spending more than $600. The customer service is excellent.

Hard to get a good response by email… Hard to get a good response by email takes multiple attempts Sometimes alarm goes off no one calls is there a time indicator before you call ? I bought what I thought was a camera so I could monitor but probably my mistake it’s a motion detector

I would have provided 5 stars if my Z… I would have provided 5 stars if my Z wave Schlage connect Deadbolt would work on my system. It once did work but an apparent upgrade disconnected it and I cannot reconnect it. Also my GE z wave thermostat will not connect to your system. Another issue is your light bulbs. Once power is lost they do not reconnect to the system. This is inconvenient for a vacation home since no one is there to manually reconnect them. Other than those three items everything else works fine including your cameras.

8 Cameras didn't last 6 months Abode Cam 2 cameras are a waste of money. I bought 8 Cam 2 cameras for watching my mom's house, 3 interior and 5 exterior. She's 91 years old and lives 1000 miles away from me. Last year, I drove from Florida to Virginia, setup and installed the cameras, and got the Pro subscription. After about a week, the cameras started to go offline randomly. At first when they were power cycled they came back on. After about a month, they would not. In 6 months, all 8 cameras had failed and would not come back on when power cycled. My mom is not tech savvy enough to factory reset and setup the cameras again. Other devices, such as Amazon echo devices never had a problem. Wifi signal is strong. I have now replaced all abode cameras with Blink cameras and haven't had a problem since. The abode cameras are in a junk box.

Not much into gadgets especially when… Not much into gadgets especially when using apps. Got to say installing an Abode home system when very smoothly- really impressed. Had an issue subscribing to the annual payment, the online staff were very helpful . Excellent service all round.