Expected more flexibility Bought ABODE for residential standalone use. Alarm system is effective yet simple. I'd expect the capability of dividing group of sensors in zones (ground floor, first floor, main house, barbecue place, etc) in order to allow different time delays per zone.

The worst The worst. Hub not working properly . Plus they changed their service terms ! Now you can’t enjoy the automations for free and the detailed notifications ! Everything is made to make you pay even If you think you will use HomeKit instead . Pro plan not available in Quebec but they let you pay anyway. So no monitoring and no cellular backup lool . Finally, Very poor support

Hard to get a good response by email… Hard to get a good response by email takes multiple attempts Sometimes alarm goes off no one calls is there a time indicator before you call ? I bought what I thought was a camera so I could monitor but probably my mistake it’s a motion detector

Compatibility awareness The products are good, but here is my negative experience. Compatibility shortcomings with Homekit should have been mentioned before purchase. Only after purchasing we found out that the cameras are not compatible with Homekit. The other negative (which I think is big) is the kit did not contain any decals or a sign for the front yard. You have to pay to get these, after spending more than $600. The customer service is excellent.

Didn't sell me what I didn't need, listened to me When we were deciding on what we needed for our house the person assisting us was not pushy at all. He educated us on everything but ultimately let us decide on what we needed. When the items came, it was easy to install by ourselves & we love that we can personalize the monitoring to our needs based on when we need it.