Pretty much everything went well on installation and use. Other than a minor hiccup registering the Iota (corrected by tech support), everything else went well on installation. I'm getting notifications, both on the chime and on my phone (most of them at least). I haven't been able to test some of the devices yet like the smoke, motion or glass break detection.

Hard to get a good response by email… Hard to get a good response by email takes multiple attempts Sometimes alarm goes off no one calls is there a time indicator before you call ? I bought what I thought was a camera so I could monitor but probably my mistake it’s a motion detector

Expected more flexibility Bought ABODE for residential standalone use. Alarm system is effective yet simple. I'd expect the capability of dividing group of sensors in zones (ground floor, first floor, main house, barbecue place, etc) in order to allow different time delays per zone.

The abode system fits my needs very… The abode system fits my needs very well. All the various device options work for me. In addition, there have been very few outages that I can attribute to the Abode system. In addition, the support has been very good and responsive. The only thing that I would like to see is possibly some additional device options for smoke and water detection and also the sliding door device battery runs out rather quickly and requires additional expense to purchase another.

Compatibility awareness The products are good, but here is my negative experience. Compatibility shortcomings with Homekit should have been mentioned before purchase. Only after purchasing we found out that the cameras are not compatible with Homekit. The other negative (which I think is big) is the kit did not contain any decals or a sign for the front yard. You have to pay to get these, after spending more than $600. The customer service is excellent.