Service could be better We received the wrong faucet in the mail. Anzzi did replace it for the correct one, but it took a quite a few emails and back and forth to get it done. Kind of a hassle.

NEVER AGAIN !!! I've been in the construction business for more than 50 years and this has to be among the worst experiences I've had over a simple sink faucet. Ordered on 07 FEB 2024, delivered 13 FEB 2024. Checked the box to be sure all the parts were there, before I began the replacement. Found that the clamp springs for the water line attachment were missing along with an Allen wrench. Contacted customer and reported the shortage (Including their part numbers). It took until 12 MAR 2024 (and several more contacts) to finally get the correct parts. The final straw was the flexible hose assembly was several inches too long to fit the valve handles. Fortunately it was flexible enough to bend around to fit onto the valves, but required me crawling into the sink cabinet to do this. More pain than I'd be willing to go through again.

Anzzi sent me a non-working shower… Anzzi sent me a non-working shower panel. After conversations, making videos, etc. warranty order has been created. I already spent $300 on installing that broken panel and now I should wait for the thermostatic cartridge that Anzzi promised to send to me and again hire a plumber. Terrible experience!

Buyer Beware 15+ days and no shipment confirmation, I had to email to find out where my item was! 20 days after the original purchase they just cancel the order and issued the refund. I note, these doors are STILL availble on the website for purchase!!! Not 'Temporarily Unavailable' or 'Currently out of Stock'. Still fuming!! Not a simple email communication or a sorry or a we will honor your sale price. Nope! Just a they are damaged, we will contact you when everything is handled and replaced. Do not have to bother reaching out to me, I will take my business elsewhere and never purchase another Anzzi product again. I would rather NOT have another round with a company who lacks simple communication skills and has all around poor business etiquette!

Stay away from this Company Anzzi Stay away from this Company Anzzi, Purchased a Bathroom Vessel Faucet approx. 1 yr. and half ago and it's already leaking, Tried to contact the company on the warranty since it's lifetime, and all I keep getting is emails telling me they're checking on the registration for the warranty. Tried going online to order a new replacement cartridge and no luck finding parts for this brand, Even ANZZI doesn't sell parts for they're faucets, Called a my friend a licensed plumber and he said replace the faucet it's not worth trying to find the replacement parts. They look high quality but they're junk.