Dawn Marie Gilmore
USBeware. They are cluless. I do not usually review items But feel the need to review this crappy product and company. Never have I ever received such bad customer service in my 59 years of life. The drain instructions and parts do not match up. I tried to talk to customer service and after days of waiting I find out no one there knows anything about their product. They say to drill a 2" hole and then tell you put a 2-1/4" gasket in it. I take pictures with a tape measure showing the dimensions and instructions and then since they can't comprehend even the most basic concepts of math I get told to take a video. Then they say those aren't their parts. As if some magical parts just showed up at my house. This is what you get with Chinese made parts and customer service elsewhere who have never once seen their own parts. Beware.
Crazybull
USPart issues - Buyers be aware!! I purchased and installed this ANZZI faucet 3 years ago. Starting August 2023, the faucet started to drip water and would not shut off. The problem appears to be the water valve assembly which needs to be replaced. However, I was informed by customer service that the part was on back order. I have repeatedly contacted the customer service since then, and I got the same answer. Now I learned the part will not be available until May 2024! I no longer believe the timeline, or if the part will ever come. This is a ridiculous situation, a customer should not have to wait at least 9 months for a replacement part to come! If you are thinking of buying this faucet, please be aware that if anything is broken, you WILL almost certainly NOT be able to repair it!!
Eric
USNot the best service Took multiple emails and pictures to get replacement parts not in original package even as I was very specific and provided part numbers. Eventually, they did agree to send needed parts.
John Rundell
USThe shower door works great and looks… The shower door works great and looks even better. It's a heavy door which adds to the value but also mean shipping was a bit more complicated. We would highly recommend Giving Anzzi the opportunity to provide the product for your next project.
Jeff's Wife Kristie
USExcellent quality! This beautiful waterfall vessel sink was very well packaged for shipping, is such high quality and looks even more beautiful in person. Easy to install, no leaks and I absolutely LOVE it!