Excellent customer service to change system battery Nilson Hernandez was the technician who changed the battery for our system. He notified me when he was on the way and arrived promptly. I asked him to wear a mask in our home and he did. He changed the battery and explained features on my cell phone to make the system easier to navigate. He was very knowledgeable and professional.

Nilson is an excellent technician Nilson is an excellent technician. Despite several issues, he dealt with them patiently and with a lot of professionalism. The amount of time he spent making sure everything was correct was amazing. Great guy!

Nilson did a great job at our house… Nilson did a great job at our house today. We had an additional sensor added to our system, he came in very professional, completed the work and explained everything. He answered all of our questions and gave us advice for maintenance in the future. Thank you Nilson.

CPPS is trustworthy and does what is commits to doing. CPPS customer service answered my call immediately. Could see the issue. Order tech service. Russell Mimms called me the next day, schedule the tech to come. A confirmation was sent and a reminder 24 hour from the appointment. Nilson Hernandez arrived as promised with a peer technician. They did the work, explained it, and worked independently allowing me to continue working in my office. All done correctly.

Nilson was an excellent service person Nilson was an excellent service person; prompt, courteous; good natured as well as explaining all of his work and the security issues I had. I actually learned more about my system that I was unaware of because of his thoroughness. Don't lose him as a employee; hope you treat him as well as he treated me. and hope he is always my service man.