Sensor fix Nilson was great and very efficient but a little excessive insisting on a review right there and then.

Excellent customer service to change system battery Nilson Hernandez was the technician who changed the battery for our system. He notified me when he was on the way and arrived promptly. I asked him to wear a mask in our home and he did. He changed the battery and explained features on my cell phone to make the system easier to navigate. He was very knowledgeable and professional.

Wilson Hernandez Wilson Hernandez Was wonderful! He helped me as a new customer with understanding my system. He was able to label all the parts of my home so I know what door/window is open and how to keep my family safe. He was VERY thorough with his explanations. It was a privilege to speak to someone who is so knowledgeable! Thank you!

Nilson was an excellent service person Nilson was an excellent service person; prompt, courteous; good natured as well as explaining all of his work and the security issues I had. I actually learned more about my system that I was unaware of because of his thoroughness. Don't lose him as a employee; hope you treat him as well as he treated me. and hope he is always my service man.

CPPS is trustworthy and does what is commits to doing. CPPS customer service answered my call immediately. Could see the issue. Order tech service. Russell Mimms called me the next day, schedule the tech to come. A confirmation was sent and a reminder 24 hour from the appointment. Nilson Hernandez arrived as promised with a peer technician. They did the work, explained it, and worked independently allowing me to continue working in my office. All done correctly.