Excellent customer service to change system battery Nilson Hernandez was the technician who changed the battery for our system. He notified me when he was on the way and arrived promptly. I asked him to wear a mask in our home and he did. He changed the battery and explained features on my cell phone to make the system easier to navigate. He was very knowledgeable and professional.

By far the best Tec ever This is by far one of the best tec (Nilson Hernandez) that I've ever had to do work in my home. He took his time and explain everything to me, step by step, before he began the work and during. He afford me the opportunity to ask questions and made sure that I understood, them before he left. He was very thorough, and he is truly an asset your company, Your company should get 99 more guys just like him. If I ever have any type of problem in the future please send Nelson only, and if he's not available, at that time I'll wait until he's available.

Wilson Hernandez Wilson Hernandez Was wonderful! He helped me as a new customer with understanding my system. He was able to label all the parts of my home so I know what door/window is open and how to keep my family safe. He was VERY thorough with his explanations. It was a privilege to speak to someone who is so knowledgeable! Thank you!

Wilson Hernandez, installer The installer for my system was Wilson Hernandez. His partner, name unknown, was not here the full time. Mr. Hernandez was very patient with someone who knew NOTHING about security systems. He explained "whys" and "howtos" as he went along. He was careful to make sure everything was returned to its proper place and the system was covering the areas as planned. When finished he made another run-through to make sure I could turn the system on, off, and clear unneeded files before the system became bogged down. Thank you for having caring workers like him.

Very thorough in explanations. Very thorough in explanations. Nelson Hernandez checked out every contact and smoke detector for function. He went thru the additional functions of fire, police, and ambulance. He checked all functions to make sure all were working properly.