Nilson Hernandez Nilson Hernandez This technician went above & beyond in my opinion!

Nilson is an excellent technician Nilson is an excellent technician. Despite several issues, he dealt with them patiently and with a lot of professionalism. The amount of time he spent making sure everything was correct was amazing. Great guy!

Excellent customer service to change system battery Nilson Hernandez was the technician who changed the battery for our system. He notified me when he was on the way and arrived promptly. I asked him to wear a mask in our home and he did. He changed the battery and explained features on my cell phone to make the system easier to navigate. He was very knowledgeable and professional.

1st Class Service Blessings to you I’m Ms. Alicia I wanted to give a review on the Gentleman/ Technician who came to assist me with your services. His Name was Mr. Nilson Hernzandez, This Gentleman was so Kind and Understanding, He worked with Me because I’m Disabled and he kindly encouraged me to go sit down and rest. He has came 2 times so far and I would like for The Company to continue to allow him to provide me with 1st Class Service. I plan to remain with the Company and I will share my experiences with others. May God Bless This Company and it’s Workers.🙋🏽‍♀️

CPPS is trustworthy and does what is commits to doing. CPPS customer service answered my call immediately. Could see the issue. Order tech service. Russell Mimms called me the next day, schedule the tech to come. A confirmation was sent and a reminder 24 hour from the appointment. Nilson Hernandez arrived as promised with a peer technician. They did the work, explained it, and worked independently allowing me to continue working in my office. All done correctly.