Thumbs up To be honest, I debated whether or not to give this company a 5 star review. I decided to give four stars because they did suggest a change once they received my ring in person. HOWEVER, they called me right away and explained why they recommended a different repair. Apparently after looking at the ring, the goldsmith said that while he could do a simple solder and fix the bottom of my band, he really recommended that the bottom half of the ring (shank) be replaced.

Thank you! I wanted to take the opportunity here to thank the team for their excellent job of resizing my signet ring. This ring is significant to me and I am more than happy with the outcome. Props also to the customer service for enduring my many questions.

Jesse Johnson is a SUPERSTAR!! Jesse Johnson is a solid gifted communicator. He walked me thru both of my issues with my bracelets!! So, you please give him a huge thank you, I have so many friends who've lost their jewelers since the covid debacle and since I met Jesse on line and he took excellent care of all my issues, I can in confidence recommend your service . Now, Jesse is such an asset to your business, please reward him, that's what a really excellent boss would prudently do right? Thank you for being so insightful in hiring a good man like Jesse, he's making you look great!! I already have another project he's going to help me create! Wow! Thank you. Stacie perry-Humble, Texas

Great Had a great experience with BY VIVE, they repaired one of my favorite purses for me, and it’s now good as new!! Will be using them again in the future!

Wonderful Experience I have never sent out my jewelry for a repair before. Truly remarkable on line experience from the beginning to delivery. Jesse who sounds very cordial and sincere kept me informed even by a phone call. The Silver smith made a custom brooch frame for my stone and the workmanship was well done except a minor issue which they will look into. They also have cleaned my S.S. with stones and deep it in gold bath. It came out as a brand new. Glad to have found by VIVE and Jesse