Great, easy to use equipment with AMAZING customer service!! After researching the different options available for home monitored alert care, and reviewing ALL the reviews on Angie's List, I contacted Medical Care Alert back in September of 2013. They were able to help me find the perfect equipment to help with my grandmother's care. Their customer's service is the best that I have ever experienced! They treat you like you are one of their own family members. I have spoken to a few of them since we first started using the service. Each one of their employees have been overwhelmingly helpful, respectful, and attentive to all of my needs and have been more than willing to take all the time necessary to answer any and all questions until I felt 150% comfortable using the equipment. Their follow-up customer service is just as amazing. When my grandmother lost her pendant, we did have to pay for a new one. However, they said that as soon as we located the other one we could send the new pendant back and receive a full refund. This was very comforting knowing that my grandmother would still have the ability to use the system and we could send the new pendant back. Almost like loaning us the equipment until we were able to locate the old equipment. We did locate the old pendant, but decided to keep the new one as well, just in case we encountered the same situation again in the future. Since initiating service with this company, we have had to use it when my grandmother fell out of bed and was unable to get herself back up again. Once she pressed the call button, the response team was on the line within seconds, helped her to remain calm and let her know that they would be contacting me immediately. And that is exactly what they did. They made sure they were calm and helped me feel reassured when making me aware of the situation. I would recommend Medical Care Alert to any family wanting to make sure their loved ones are taken care of and able to get the help they need in case of an emergency. And since you pay a flat fee, it makes it where my grandmother can get ahold of me at any time, in case she can't find the phone. ;) It is a wonderful and easy way to ensure peace of mind. I am completely satisfied with the service that Medical Care Alert had provided and have not second guessed my decision once! Definitely an A+ in my book (and I'm extremely hard to please, lol)!

I had an equipment problem and one very pleasant discussion resolved it. Minor problem but easily resolved.

I am satisfied with the service. So far, I have had no crisis or emergency situation. And quite frankly I have not tested the system or my use of the system as much or as often as I should have. But it has been there, working as I expected every time I have tested it.

Promised my friends I would do this. I wish I didn't have to have this but I promised my friends I would do this for their peace of mind. I found the equipment a bit unwieldy. Have only one place in my home where I have the proper connections available. It would be nice if they weren't so large. They are supposed to be where you can talk to the operator if you push the button but this is in a room that I don't use so hope that silence will get their attention. Was happy with the discount for paying a full year at once. And the folks I've dealt with on the phone have been very helpful.

It worked right the first time So far the ordering of the Life Alert button has been smooth as silk. They were quite professional on the phone, sent a confirming email immediately, I got the equipment on the timing they said, installed same, ran the test to see if it worked and it did. No hassles. This is our first day of using it.