My openion changed from bad to good only after Robert Trahan called to do a customer satisfaction call. We bought our house with fortress security wired and we never had it monitored but I loved that I could secure my home myself and when the system went down we called for repair . We payed the $200 for the technician to come out get our system back up and running. He only reset a code he didn't go anywhere else in the house . After a short while it wouldn't arm again and I called twice but felt like they didn't want to mess with my call because I wasn't a monitored customer . Robert Trahan months later called to ask about my satisfaction with my alarm system and after telling him how unsatisfied we were.. he took the time to listen and talk to me , explain things to me, try to get me to understand the system and helped me to become more knowledgeable and only with that we happily signed up for service

Fortress is your name, and protection is your game! When first approached by Fortress Security, back in 2004, I never imagined it would be so over-whelming and helpful to have this kind of tool to use to be protected from outsiders. It has been a wonderful almost ten years and I don't regret one day of it.

Under promised and over delivered!!! I will never use anyone else!!! I used to work for a builder and Fortress was our security "trade" of choice!!! I see why now. I have dealt with them on a personal level multiple times and they take care of me!! My security is their first priority. Our technician was so professional and the ladies managing my account know what they are doing and how to make a customer happy!!! Thank you Fortress for taking care of my family!!!

Fortress security. Best value gate contractor of several we've tried. Fortress have been the preferred gate contractor for Capulet square.. simply because we compared price and service with eagle automation, pearly gates, anchor gates and aac( way more expensive ) and found fortress to be the best value and have the most diligent staff. In 2018 they did the safety compliance ( new DFS rules ) upgrades on all four gates ..with four new safety edges . Three hinge guards and a closer and a ram repair for three and a half k and since then the gates have been exceptionally reliable. Other companies will use health and safety fears as an excuse to price gouge but fortress never have. They came in way less expensive than six others invited to quote in 2015 for a new pedestrian gate install and did fine work.

A few months back I contacted customer… A few months back I contacted customer service to have a sensor replaced and said that a replacement would be sent to me. It was never replaced that is a disappointment because I do like this system but if they don’t care to replace faulty sensor then I will not have to replace the system with a different brand. I have even had this 6 months before the sensor went bad.