Deceivers I have had an ongoing battle with Fortress Security for almost 6 years now. Customer service is best described as in America - YES, but for the most part they may as well be offshore in India, or the Phillipines. Now they have "My Alarm Center" doing the work, even though I have a contract my rates are subject to constant nickel and diming the customer each time its termed " surely you will understand the necessity of this small additional fee" - BE WARNED ! When my contract is up for renewal - I am cancelling completely. Try ADT instead far more reliable And trustworthy

A few months back I contacted customer… A few months back I contacted customer service to have a sensor replaced and said that a replacement would be sent to me. It was never replaced that is a disappointment because I do like this system but if they don’t care to replace faulty sensor then I will not have to replace the system with a different brand. I have even had this 6 months before the sensor went bad.

Excellent Product and Service Over the years, I have had several security companies for both my home and for business. Fortress Security has been the only company the does what they say they will do and is quick to respond if service is needed. And their prices are great with no surprise costs on their invoices. I highly recommend Fortress Security for both home and business.

NOT AT ALL HAPPY We have used fortress for over 9 years. We had Fortress come out to our house to upgrade our system about 2 years ago. The reason we requested the upgrade was because we were going from a land line to a wireless home phone. Once we upgraded the system our monthly service charge went up. However almost 2 years later--we are paying for service--but have not been monitored since the upgrade. The conversation with Fortress is that they have to come upgrade our system so that it will be compatible with Wireless phone service. We have tried on multiple occasions to cancel the service--but to no avail, we have not been able to do so and so they continue to auto debit our account. EVERY SINGLE TIME I CALL... the new customer service representative say- Yes I see the notes--we were supposed to escalate this to management. But time and time again--that is where it ends. Everything is great--as long as you don't have a problem--then-- there is NO ONE to resolve it.

Long time customer I’ve been a customer of Fortress Security 3xs - they installed my 1st home alarm @19 yrs ago when they first started, then in my 2nd house @10 yrs ago, and again today upgraded my system. They use the best state of the art equipment & their customer service and installers provide excellent customer service. I Highly recommend Fortress Security since it’s a great company that truly cares and listens to their customer’s needs.