This is the absolute worst company to use This is the absolute worst company to use!! We unfortunately had to use this company for our "smart home" features when we built. They came out, set it up and left didnt show us how to do anything, we hooked up att shortly after, the ethernet cable had to plug in the back of the wifi thing from att and now nothing works!!!!!!!!!!!!! I have called multiple times, spoken to multiple people i even called our builder, NOBODY will help us because it VOIDED warranty once somone else touched the wires. So if you have kids and they unplug it, your screwed. They wont even provide support over the phone they want labor of $95 an hour!!!!!! This company is a joke!!!!!!!!!!!!!

A few months back I contacted customer… A few months back I contacted customer service to have a sensor replaced and said that a replacement would be sent to me. It was never replaced that is a disappointment because I do like this system but if they don’t care to replace faulty sensor then I will not have to replace the system with a different brand. I have even had this 6 months before the sensor went bad.

We used them for almost 4 year and had… We used them for almost 4 year and had to cancel due to moving out of state. They were wonderful the whole time and when we needed to cancel Mark went above and beyond to help us out.

Under promised and over delivered!!! I will never use anyone else!!! I used to work for a builder and Fortress was our security "trade" of choice!!! I see why now. I have dealt with them on a personal level multiple times and they take care of me!! My security is their first priority. Our technician was so professional and the ladies managing my account know what they are doing and how to make a customer happy!!! Thank you Fortress for taking care of my family!!!

Money Hungry I no longer have my home but you still take money out my account because I signed a contract that I didn't know I signed when I first moved in my home.