Finally feeling safe as a bug in a rug!!!! Robert was salesman and he did everything that he could to help me get my new security system. He did frequent follow up calls to make sure I had all of the information I needed to make a decision. He answered all of my questions and explained all of the terms to me and helped me the best he could as far as I know.The technician showed up to my home and installed my new security system did a good job his name was Jeff.

Deceivers I have had an ongoing battle with Fortress Security for almost 6 years now. Customer service is best described as in America - YES, but for the most part they may as well be offshore in India, or the Phillipines. Now they have "My Alarm Center" doing the work, even though I have a contract my rates are subject to constant nickel and diming the customer each time its termed " surely you will understand the necessity of this small additional fee" - BE WARNED ! When my contract is up for renewal - I am cancelling completely. Try ADT instead far more reliable And trustworthy

My openion changed from bad to good only after Robert Trahan called to do a customer satisfaction call. We bought our house with fortress security wired and we never had it monitored but I loved that I could secure my home myself and when the system went down we called for repair . We payed the $200 for the technician to come out get our system back up and running. He only reset a code he didn't go anywhere else in the house . After a short while it wouldn't arm again and I called twice but felt like they didn't want to mess with my call because I wasn't a monitored customer . Robert Trahan months later called to ask about my satisfaction with my alarm system and after telling him how unsatisfied we were.. he took the time to listen and talk to me , explain things to me, try to get me to understand the system and helped me to become more knowledgeable and only with that we happily signed up for service

A few months back I contacted customer… A few months back I contacted customer service to have a sensor replaced and said that a replacement would be sent to me. It was never replaced that is a disappointment because I do like this system but if they don’t care to replace faulty sensor then I will not have to replace the system with a different brand. I have even had this 6 months before the sensor went bad.

Great Knowledgable Customer Service Customer Service Rep Robert did a great job explaining the differences between their equipment and the competitors. They worked with me on the budget, that I had, to drive down the cost but still have great home security. So far I am very happy and pleased with all Fortress representatives. The technician Greg, was super prompt, they worked around my busy work schedule and were able to install all necessary equipment timely.