Great Knowledgable Customer Service Customer Service Rep Robert did a great job explaining the differences between their equipment and the competitors. They worked with me on the budget, that I had, to drive down the cost but still have great home security. So far I am very happy and pleased with all Fortress representatives. The technician Greg, was super prompt, they worked around my busy work schedule and were able to install all necessary equipment timely.

Fortress security. Best value gate contractor of several we've tried. Fortress have been the preferred gate contractor for Capulet square.. simply because we compared price and service with eagle automation, pearly gates, anchor gates and aac( way more expensive ) and found fortress to be the best value and have the most diligent staff. In 2018 they did the safety compliance ( new DFS rules ) upgrades on all four gates ..with four new safety edges . Three hinge guards and a closer and a ram repair for three and a half k and since then the gates have been exceptionally reliable. Other companies will use health and safety fears as an excuse to price gouge but fortress never have. They came in way less expensive than six others invited to quote in 2015 for a new pedestrian gate install and did fine work.

Great Upgrade Experience Have been with Fortress since 2009 with no issues. Decided to upgrade and add CCTV recently. Had a knowledgeable tech who made it a great experience. Great service and reasonable prices--what else could one possibly want!

Deceivers I have had an ongoing battle with Fortress Security for almost 6 years now. Customer service is best described as in America - YES, but for the most part they may as well be offshore in India, or the Phillipines. Now they have "My Alarm Center" doing the work, even though I have a contract my rates are subject to constant nickel and diming the customer each time its termed " surely you will understand the necessity of this small additional fee" - BE WARNED ! When my contract is up for renewal - I am cancelling completely. Try ADT instead far more reliable And trustworthy

My openion changed from bad to good only after Robert Trahan called to do a customer satisfaction call. We bought our house with fortress security wired and we never had it monitored but I loved that I could secure my home myself and when the system went down we called for repair . We payed the $200 for the technician to come out get our system back up and running. He only reset a code he didn't go anywhere else in the house . After a short while it wouldn't arm again and I called twice but felt like they didn't want to mess with my call because I wasn't a monitored customer . Robert Trahan months later called to ask about my satisfaction with my alarm system and after telling him how unsatisfied we were.. he took the time to listen and talk to me , explain things to me, try to get me to understand the system and helped me to become more knowledgeable and only with that we happily signed up for service