NOT AT ALL HAPPY We have used fortress for over 9 years. We had Fortress come out to our house to upgrade our system about 2 years ago. The reason we requested the upgrade was because we were going from a land line to a wireless home phone. Once we upgraded the system our monthly service charge went up. However almost 2 years later--we are paying for service--but have not been monitored since the upgrade. The conversation with Fortress is that they have to come upgrade our system so that it will be compatible with Wireless phone service. We have tried on multiple occasions to cancel the service--but to no avail, we have not been able to do so and so they continue to auto debit our account. EVERY SINGLE TIME I CALL... the new customer service representative say- Yes I see the notes--we were supposed to escalate this to management. But time and time again--that is where it ends. Everything is great--as long as you don't have a problem--then-- there is NO ONE to resolve it.

Deceivers I have had an ongoing battle with Fortress Security for almost 6 years now. Customer service is best described as in America - YES, but for the most part they may as well be offshore in India, or the Phillipines. Now they have "My Alarm Center" doing the work, even though I have a contract my rates are subject to constant nickel and diming the customer each time its termed " surely you will understand the necessity of this small additional fee" - BE WARNED ! When my contract is up for renewal - I am cancelling completely. Try ADT instead far more reliable And trustworthy

Honest and responsive staff. 'Round the clock response. My family has been w/ Fortress Security for over 12 years. The installation for our home went flawless, technicians and staff are well trained and respectful. They recently upgraded our older system to an home automation system with touch-screens. I priced this with other comp who knocked on my door and even after so man y years their pricing was still most competitive.

Fortress security. Best value gate contractor of several we've tried. Fortress have been the preferred gate contractor for Capulet square.. simply because we compared price and service with eagle automation, pearly gates, anchor gates and aac( way more expensive ) and found fortress to be the best value and have the most diligent staff. In 2018 they did the safety compliance ( new DFS rules ) upgrades on all four gates ..with four new safety edges . Three hinge guards and a closer and a ram repair for three and a half k and since then the gates have been exceptionally reliable. Other companies will use health and safety fears as an excuse to price gouge but fortress never have. They came in way less expensive than six others invited to quote in 2015 for a new pedestrian gate install and did fine work.

Under promised and over delivered!!! I will never use anyone else!!! I used to work for a builder and Fortress was our security "trade" of choice!!! I see why now. I have dealt with them on a personal level multiple times and they take care of me!! My security is their first priority. Our technician was so professional and the ladies managing my account know what they are doing and how to make a customer happy!!! Thank you Fortress for taking care of my family!!!