This is the absolute worst company to use This is the absolute worst company to use!! We unfortunately had to use this company for our "smart home" features when we built. They came out, set it up and left didnt show us how to do anything, we hooked up att shortly after, the ethernet cable had to plug in the back of the wifi thing from att and now nothing works!!!!!!!!!!!!! I have called multiple times, spoken to multiple people i even called our builder, NOBODY will help us because it VOIDED warranty once somone else touched the wires. So if you have kids and they unplug it, your screwed. They wont even provide support over the phone they want labor of $95 an hour!!!!!! This company is a joke!!!!!!!!!!!!!

Good service and good follow up I have had little or no interaction with Fortresss Security, other that through false alarms and this is the way I like it. When we have a false alarm, they always call to make sure. They call all numbers until they speak to someone, then alert the police.

Long time customer I’ve been a customer of Fortress Security 3xs - they installed my 1st home alarm @19 yrs ago when they first started, then in my 2nd house @10 yrs ago, and again today upgraded my system. They use the best state of the art equipment & their customer service and installers provide excellent customer service. I Highly recommend Fortress Security since it’s a great company that truly cares and listens to their customer’s needs.

Their first class customer service is immeasurable. Here is a company that shows dedication to the Customer whether you are at home or visiting abroad. That speaks volumes for me. I have established a special relationship with staff and they have not disappointed. They are pleasant and dependable with response time to queries that is quick. The times that I erroneously opened a door with disarming, along with rapid response, I liked their detail to accuracy by requesting rather than repeating your security info. I feel very comfortable and secure with this company.

Great Knowledgable Customer Service Customer Service Rep Robert did a great job explaining the differences between their equipment and the competitors. They worked with me on the budget, that I had, to drive down the cost but still have great home security. So far I am very happy and pleased with all Fortress representatives. The technician Greg, was super prompt, they worked around my busy work schedule and were able to install all necessary equipment timely.