The follow up was AWESOME The follow up was AWESOME. NOT your typical service provider these days! Installed system @ our business then complete walk through and review of what we just received. Loved the personal touch and concern of all involved. All involved w/ Install went above and beyond. Thanks Fortress!

Their first class customer service is immeasurable. Here is a company that shows dedication to the Customer whether you are at home or visiting abroad. That speaks volumes for me. I have established a special relationship with staff and they have not disappointed. They are pleasant and dependable with response time to queries that is quick. The times that I erroneously opened a door with disarming, along with rapid response, I liked their detail to accuracy by requesting rather than repeating your security info. I feel very comfortable and secure with this company.

My openion changed from bad to good only after Robert Trahan called to do a customer satisfaction call. We bought our house with fortress security wired and we never had it monitored but I loved that I could secure my home myself and when the system went down we called for repair . We payed the $200 for the technician to come out get our system back up and running. He only reset a code he didn't go anywhere else in the house . After a short while it wouldn't arm again and I called twice but felt like they didn't want to mess with my call because I wasn't a monitored customer . Robert Trahan months later called to ask about my satisfaction with my alarm system and after telling him how unsatisfied we were.. he took the time to listen and talk to me , explain things to me, try to get me to understand the system and helped me to become more knowledgeable and only with that we happily signed up for service

We used them for almost 4 year and had… We used them for almost 4 year and had to cancel due to moving out of state. They were wonderful the whole time and when we needed to cancel Mark went above and beyond to help us out.

Fortress is your name, and protection is your game! When first approached by Fortress Security, back in 2004, I never imagined it would be so over-whelming and helpful to have this kind of tool to use to be protected from outsiders. It has been a wonderful almost ten years and I don't regret one day of it.