Finally feeling safe as a bug in a rug!!!! Robert was salesman and he did everything that he could to help me get my new security system. He did frequent follow up calls to make sure I had all of the information I needed to make a decision. He answered all of my questions and explained all of the terms to me and helped me the best he could as far as I know.The technician showed up to my home and installed my new security system did a good job his name was Jeff.

A few months back I contacted customer… A few months back I contacted customer service to have a sensor replaced and said that a replacement would be sent to me. It was never replaced that is a disappointment because I do like this system but if they don’t care to replace faulty sensor then I will not have to replace the system with a different brand. I have even had this 6 months before the sensor went bad.

Under promised and over delivered!!! I will never use anyone else!!! I used to work for a builder and Fortress was our security "trade" of choice!!! I see why now. I have dealt with them on a personal level multiple times and they take care of me!! My security is their first priority. Our technician was so professional and the ladies managing my account know what they are doing and how to make a customer happy!!! Thank you Fortress for taking care of my family!!!

Great Knowledgable Customer Service Customer Service Rep Robert did a great job explaining the differences between their equipment and the competitors. They worked with me on the budget, that I had, to drive down the cost but still have great home security. So far I am very happy and pleased with all Fortress representatives. The technician Greg, was super prompt, they worked around my busy work schedule and were able to install all necessary equipment timely.

This is the absolute worst company to use This is the absolute worst company to use!! We unfortunately had to use this company for our "smart home" features when we built. They came out, set it up and left didnt show us how to do anything, we hooked up att shortly after, the ethernet cable had to plug in the back of the wifi thing from att and now nothing works!!!!!!!!!!!!! I have called multiple times, spoken to multiple people i even called our builder, NOBODY will help us because it VOIDED warranty once somone else touched the wires. So if you have kids and they unplug it, your screwed. They wont even provide support over the phone they want labor of $95 an hour!!!!!! This company is a joke!!!!!!!!!!!!!