Honest and responsive staff. 'Round the clock response. My family has been w/ Fortress Security for over 12 years. The installation for our home went flawless, technicians and staff are well trained and respectful. They recently upgraded our older system to an home automation system with touch-screens. I priced this with other comp who knocked on my door and even after so man y years their pricing was still most competitive.

Fortress is your name, and protection is your game! When first approached by Fortress Security, back in 2004, I never imagined it would be so over-whelming and helpful to have this kind of tool to use to be protected from outsiders. It has been a wonderful almost ten years and I don't regret one day of it.

NOT AT ALL HAPPY We have used fortress for over 9 years. We had Fortress come out to our house to upgrade our system about 2 years ago. The reason we requested the upgrade was because we were going from a land line to a wireless home phone. Once we upgraded the system our monthly service charge went up. However almost 2 years later--we are paying for service--but have not been monitored since the upgrade. The conversation with Fortress is that they have to come upgrade our system so that it will be compatible with Wireless phone service. We have tried on multiple occasions to cancel the service--but to no avail, we have not been able to do so and so they continue to auto debit our account. EVERY SINGLE TIME I CALL... the new customer service representative say- Yes I see the notes--we were supposed to escalate this to management. But time and time again--that is where it ends. Everything is great--as long as you don't have a problem--then-- there is NO ONE to resolve it.

Money Hungry I no longer have my home but you still take money out my account because I signed a contract that I didn't know I signed when I first moved in my home.

Great Knowledgable Customer Service Customer Service Rep Robert did a great job explaining the differences between their equipment and the competitors. They worked with me on the budget, that I had, to drive down the cost but still have great home security. So far I am very happy and pleased with all Fortress representatives. The technician Greg, was super prompt, they worked around my busy work schedule and were able to install all necessary equipment timely.