Ordered the blinds but needed different… Ordered the blinds but needed different sort of clamps than what came in the box since the blinds need to be held from the sides ; not the top. Called customer service and they sent a new set of clamps. Took a long time for it to arrive but it’s all just fine.

Did not realize they were shipped from… Did not realize they were shipped from Mexico so it took longer than I thought. One package was diverted from Oregon across to Connecticut and then back taking over 3 weeks.

No support for inferior product once it breaks They're product broke after 3 year warranty is up and they won't support with replacement parts even if I offer to pay. They tell you to look at fixmyblinds.com. This site doesn't have the parts for a self lifting roman shade with no chord. I paid $400 and they recommend I purchase another one from them after 4 years and cannot send out replacement parts. WHy in the world do they think they will ever get repeat business. What is the point? Horrible business model.

Found company easy to deal with Found company easy to deal with, have bought spare parts and tracks without any problem and ordering simple. I did allow more delivery/production time as I thought possibly small business, had no problems at all. Online fitting info/help and if in doubt pick-up the phone for experienced advice from them first hand before you tackle job---"SO EASY"

Horrible communication, useless hardware, very long ship time Ordered blind on November 5 but did not receive it until December 21–7 weeks. I was promised a 3-week delivery date. I called on week 4 and was told item would be shipped immediately. No shipping updates-nor explanation. Hardware for blinds was useless and I had to replace it. Mediocre quality