Alder security Review Alder security is a rip off. I called a month ago and requested the monthly monitoring to de disconnected. The sales rep did not tell me that I needed to sign a cancellation form. I received an invoice in the mail and the account manager would not waive it despite my request to cancel which was done two months prior. She was rude and she hanged up the line on me.

Not customer focused.. Just greedy! Their contract has no provisions for cancellation or even moving to a month-to month. Their customer service wanted to extort the remaining part of the contract fee. Refused to even offer alternates to pay a certain amount and terminate. Seems to be a greedy company.

Jamari & Trevor were both very helpful… Jamari & Trevor were both very helpful today getting me set up with Alder Home Security monitoring. I look forward to receiving my new components in the mail and getting my system set up. I rate both these young men 5 stars.

Davis - Excellent Customer Service Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about! Davis uses an iphone which was very helpful to go through setting up the app and changing my password.

Installation was less than stellar My experience with what apparently was a contracted installer was less than stellar. While he was very nice and well mannered, I’d had expected more out of the installation. My Spectrum after install had been well done by a friend years ago and we had to dismantle the cable ties and wraps. When I went back into the house after completion I was quite surprised to find everything just dangling from the newly installed router🥴I ended up corralling the cables with cable ties to make it look presentable. I don’t want anyone to get in trouble but it may help if installers were reminded that they reflect on your company and you expect better performance from those representing you.