Steven was patient and helpful Steven was patient and helpful. I could tell he really wanted to try and solve my problem. He went through available options even when the first one didn’t automatically work. That’s good customer service when an individual genuinely wants to solve your problem.

Alder security Review Alder security is a rip off. I called a month ago and requested the monthly monitoring to de disconnected. The sales rep did not tell me that I needed to sign a cancellation form. I received an invoice in the mail and the account manager would not waive it despite my request to cancel which was done two months prior. She was rude and she hanged up the line on me.

Scam! The WORST! Avoid. Scam! The WORST! Customer service is horrific. Took advantage of our elderly parents. Convinced them to sign a five year contract that renews automatically for another five years years. A publicly traded company could not get away with this fraudulent scam. Impossible to cancel. This is ABSOLUTELY the worst company operating in the US

I was really impressed by the… I was really impressed by the professionalism and courtesy shown to me by the owner/installers...I was shown everything I needed to knw about my system, I was given several numbers to call in case I need help...so I will b referring u guys to all my friends/family....thnk u so much!❤

The representative saved the day The representative saved the day. I have called several times over the last few months trying to get the billing correct. Kadija was patient and knowledgeable. She worked with her supervisor and I hope the issue has been resolved at long last! I spoke to her supervisor to commend her service. Thank you