Dissatisfied and Upset customer I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak with a manager that was able to give me accurate information. I was placed on hold time after time and transferred from person to person. Do not do business with this company.

Not customer focused.. Just greedy! Their contract has no provisions for cancellation or even moving to a month-to month. Their customer service wanted to extort the remaining part of the contract fee. Refused to even offer alternates to pay a certain amount and terminate. Seems to be a greedy company.

Jamari & Trevor were both very helpful… Jamari & Trevor were both very helpful today getting me set up with Alder Home Security monitoring. I look forward to receiving my new components in the mail and getting my system set up. I rate both these young men 5 stars.

Alder’s wonderful customer service ! I called to change my payment methods and to make a payment ahead of time. Davis was kind, understanding, patient and effective. Thank you for your work. I was able to successfully switch payment methods and make a payment in under 5 mins total on the phone call!

Trevor did an amazing job on breaking… Trevor did an amazing job on breaking down our order and going through each piece so we better understand what we are paying for. Very professional and easy to deal with! Thank you again Trevor!!