Alder Security: Poor Customer Service Alder was contacted 1 month ago to disconnect my Mother’s services due to her death and a copy of her death certificate was provided. They continue to bill for the services. When I called today to inquire about the disconnection, I was asked if I would like to keep the services. They have done nothing to process the disconnection.

Awesome Customer Service Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!

Scam! The WORST! Avoid. Scam! The WORST! Customer service is horrific. Took advantage of our elderly parents. Convinced them to sign a five year contract that renews automatically for another five years years. A publicly traded company could not get away with this fraudulent scam. Impossible to cancel. This is ABSOLUTELY the worst company operating in the US

Dissatisfied and Upset customer I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak with a manager that was able to give me accurate information. I was placed on hold time after time and transferred from person to person. Do not do business with this company.

I was really impressed by the… I was really impressed by the professionalism and courtesy shown to me by the owner/installers...I was shown everything I needed to knw about my system, I was given several numbers to call in case I need help...so I will b referring u guys to all my friends/family....thnk u so much!❤