Alder

450 North 1500 West, 84057, Orem, United States
image
3.50
Based on 20 Reviews

5

60.00%

4

0.00%

3

5.00%

2

0.00%

1

35.00%
About Alder

Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518

Tags
Contact Info

You need to Login first to submit your review.

image
Christina
GB

Installation was less than stellar My experience with what apparently was a contracted installer was less than stellar. While he was very nice and well mannered, I’d had expected more out of the installation. My Spectrum after install had been well done by a friend years ago and we had to dismantle the cable ties and wraps. When I went back into the house after completion I was quite surprised to find everything just dangling from the newly installed router🥴I ended up corralling the cables with cable ties to make it look presentable. I don’t want anyone to get in trouble but it may help if installers were reminded that they reflect on your company and you expect better performance from those representing you.

image
PissOnAlder
GB

Not customer focused.. Just greedy! Their contract has no provisions for cancellation or even moving to a month-to month. Their customer service wanted to extort the remaining part of the contract fee. Refused to even offer alternates to pay a certain amount and terminate. Seems to be a greedy company.

image
Marty Trujillo
GB

Awesome Customer Service Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!

image
King Skie
GB

Alder’s wonderful customer service ! I called to change my payment methods and to make a payment ahead of time. Davis was kind, understanding, patient and effective. Thank you for your work. I was able to successfully switch payment methods and make a payment in under 5 mins total on the phone call!

image
Avril
GB

The representative saved the day The representative saved the day. I have called several times over the last few months trying to get the billing correct. Kadija was patient and knowledgeable. She worked with her supervisor and I hope the issue has been resolved at long last! I spoke to her supervisor to commend her service. Thank you

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow