Dissatisfied and Upset customer I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak with a manager that was able to give me accurate information. I was placed on hold time after time and transferred from person to person. Do not do business with this company.

Alder Security: Poor Customer Service Alder was contacted 1 month ago to disconnect my Mother’s services due to her death and a copy of her death certificate was provided. They continue to bill for the services. When I called today to inquire about the disconnection, I was asked if I would like to keep the services. They have done nothing to process the disconnection.

I had the pleasure of working with… I had the pleasure of working with Bianca and Rochel. These ladies were absolutely amazing! They answered all my questions and got me secured sooner than I thought possible. Thank you both for making my family feel secure.

Alder security Review Alder security is a rip off. I called a month ago and requested the monthly monitoring to de disconnected. The sales rep did not tell me that I needed to sign a cancellation form. I received an invoice in the mail and the account manager would not waive it despite my request to cancel which was done two months prior. She was rude and she hanged up the line on me.

I only have good things to say… I only have good things to say regarding purchasing home security from this company. I have not received it yet, and hopefully my good experience remains the same once I receive and get everything installed! I am very hopeful that it will.