Jamari & Trevor were both very helpful… Jamari & Trevor were both very helpful today getting me set up with Alder Home Security monitoring. I look forward to receiving my new components in the mail and getting my system set up. I rate both these young men 5 stars.

Dissatisfied and Upset customer I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak with a manager that was able to give me accurate information. I was placed on hold time after time and transferred from person to person. Do not do business with this company.

Fixed App… My app did not work properly and all it took was 1 text and it got fixed within 2 days. This is a great customer service feature because it saves me a lot of time from having to be on the phone to resolve a technical issue that needed time to fix.

The representative saved the day The representative saved the day. I have called several times over the last few months trying to get the billing correct. Kadija was patient and knowledgeable. She worked with her supervisor and I hope the issue has been resolved at long last! I spoke to her supervisor to commend her service. Thank you

Davis - Excellent Customer Service Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about! Davis uses an iphone which was very helpful to go through setting up the app and changing my password.