Fixed App… My app did not work properly and all it took was 1 text and it got fixed within 2 days. This is a great customer service feature because it saves me a lot of time from having to be on the phone to resolve a technical issue that needed time to fix.

Awesome Customer Service Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!

Jamari & Trevor were both very helpful… Jamari & Trevor were both very helpful today getting me set up with Alder Home Security monitoring. I look forward to receiving my new components in the mail and getting my system set up. I rate both these young men 5 stars.

Dissatisfied and Upset customer I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak with a manager that was able to give me accurate information. I was placed on hold time after time and transferred from person to person. Do not do business with this company.

Alder Security: Poor Customer Service Alder was contacted 1 month ago to disconnect my Mother’s services due to her death and a copy of her death certificate was provided. They continue to bill for the services. When I called today to inquire about the disconnection, I was asked if I would like to keep the services. They have done nothing to process the disconnection.