Steven was patient and helpful Steven was patient and helpful. I could tell he really wanted to try and solve my problem. He went through available options even when the first one didn’t automatically work. That’s good customer service when an individual genuinely wants to solve your problem.

SCAM COMPANY If I could give zero stars I would. They scared me into buying it when I moved on my own because I was a 22-year-old woman living alone. They made me think I needed it, and then trapped me in a 5-year contract. I just tried to cancel it after a year and they told me that either I could transfer it to someone (which nobody wants this SCAM), or I could buy out the rest of my contract for $2,000+. I can't afford that absolute BS! I don't remember them being up-front with me about that when I signed up for it. They just went on and on about how helpful it would be and I have used it ZERO times. It just keeps going off in my bedroom every 30 minutes about not being connected. I'm about to destroy the system and keep having to pay $80 a month. DO NOT SIGN UP FOR THIS. It is a SCAM and it's hard to get ahold of customer service. Now I have to keep this BS for another 4 years. What a joke.

Dissatisfied and Upset customer I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak with a manager that was able to give me accurate information. I was placed on hold time after time and transferred from person to person. Do not do business with this company.

POOR SERVICh… It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said it was lousy install, cameras too far from router, etc. He left without any service. DO NOT PURCHASE THIS SERVICE!!!!

I only have good things to say… I only have good things to say regarding purchasing home security from this company. I have not received it yet, and hopefully my good experience remains the same once I receive and get everything installed! I am very hopeful that it will.