I was really impressed by the… I was really impressed by the professionalism and courtesy shown to me by the owner/installers...I was shown everything I needed to knw about my system, I was given several numbers to call in case I need help...so I will b referring u guys to all my friends/family....thnk u so much!❤

Awesome Customer Service Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!

Davis - Excellent Customer Service Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about! Davis uses an iphone which was very helpful to go through setting up the app and changing my password.

Alder customer support very supportive! Alder customer support was on their game and brilliant with their troubleshooting of my panel. We were able to deduce that I needed a new panel as the firmware was bad after some very informative trail and error testing. I am very appreciative of the great help Bianca Mendez was able to provide.

The representative saved the day The representative saved the day. I have called several times over the last few months trying to get the billing correct. Kadija was patient and knowledgeable. She worked with her supervisor and I hope the issue has been resolved at long last! I spoke to her supervisor to commend her service. Thank you