SCAM COMPANY If I could give zero stars I would. They scared me into buying it when I moved on my own because I was a 22-year-old woman living alone. They made me think I needed it, and then trapped me in a 5-year contract. I just tried to cancel it after a year and they told me that either I could transfer it to someone (which nobody wants this SCAM), or I could buy out the rest of my contract for $2,000+. I can't afford that absolute BS! I don't remember them being up-front with me about that when I signed up for it. They just went on and on about how helpful it would be and I have used it ZERO times. It just keeps going off in my bedroom every 30 minutes about not being connected. I'm about to destroy the system and keep having to pay $80 a month. DO NOT SIGN UP FOR THIS. It is a SCAM and it's hard to get ahold of customer service. Now I have to keep this BS for another 4 years. What a joke.

I was really impressed by the… I was really impressed by the professionalism and courtesy shown to me by the owner/installers...I was shown everything I needed to knw about my system, I was given several numbers to call in case I need help...so I will b referring u guys to all my friends/family....thnk u so much!❤

Alder’s wonderful customer service ! I called to change my payment methods and to make a payment ahead of time. Davis was kind, understanding, patient and effective. Thank you for your work. I was able to successfully switch payment methods and make a payment in under 5 mins total on the phone call!

Steven was patient and helpful Steven was patient and helpful. I could tell he really wanted to try and solve my problem. He went through available options even when the first one didn’t automatically work. That’s good customer service when an individual genuinely wants to solve your problem.

Alder security Review Alder security is a rip off. I called a month ago and requested the monthly monitoring to de disconnected. The sales rep did not tell me that I needed to sign a cancellation form. I received an invoice in the mail and the account manager would not waive it despite my request to cancel which was done two months prior. She was rude and she hanged up the line on me.