Awesome Customer Service Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!

Davis - Excellent Customer Service Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about! Davis uses an iphone which was very helpful to go through setting up the app and changing my password.

SCAM COMPANY If I could give zero stars I would. They scared me into buying it when I moved on my own because I was a 22-year-old woman living alone. They made me think I needed it, and then trapped me in a 5-year contract. I just tried to cancel it after a year and they told me that either I could transfer it to someone (which nobody wants this SCAM), or I could buy out the rest of my contract for $2,000+. I can't afford that absolute BS! I don't remember them being up-front with me about that when I signed up for it. They just went on and on about how helpful it would be and I have used it ZERO times. It just keeps going off in my bedroom every 30 minutes about not being connected. I'm about to destroy the system and keep having to pay $80 a month. DO NOT SIGN UP FOR THIS. It is a SCAM and it's hard to get ahold of customer service. Now I have to keep this BS for another 4 years. What a joke.

Steven was patient and helpful Steven was patient and helpful. I could tell he really wanted to try and solve my problem. He went through available options even when the first one didn’t automatically work. That’s good customer service when an individual genuinely wants to solve your problem.

I had the pleasure of working with… I had the pleasure of working with Bianca and Rochel. These ladies were absolutely amazing! They answered all my questions and got me secured sooner than I thought possible. Thank you both for making my family feel secure.