Alder Security: Poor Customer Service Alder was contacted 1 month ago to disconnect my Mother’s services due to her death and a copy of her death certificate was provided. They continue to bill for the services. When I called today to inquire about the disconnection, I was asked if I would like to keep the services. They have done nothing to process the disconnection.

Trevor did an amazing job on breaking… Trevor did an amazing job on breaking down our order and going through each piece so we better understand what we are paying for. Very professional and easy to deal with! Thank you again Trevor!!

Installation was less than stellar My experience with what apparently was a contracted installer was less than stellar. While he was very nice and well mannered, I’d had expected more out of the installation. My Spectrum after install had been well done by a friend years ago and we had to dismantle the cable ties and wraps. When I went back into the house after completion I was quite surprised to find everything just dangling from the newly installed router🥴I ended up corralling the cables with cable ties to make it look presentable. I don’t want anyone to get in trouble but it may help if installers were reminded that they reflect on your company and you expect better performance from those representing you.

I only have good things to say… I only have good things to say regarding purchasing home security from this company. I have not received it yet, and hopefully my good experience remains the same once I receive and get everything installed! I am very hopeful that it will.

Alder customer support very supportive! Alder customer support was on their game and brilliant with their troubleshooting of my panel. We were able to deduce that I needed a new panel as the firmware was bad after some very informative trail and error testing. I am very appreciative of the great help Bianca Mendez was able to provide.