Response to emails Response to SUPPORT emails should be quicker.

Trinity 788 Handle Spring It was quite easy to order the spring from the site. The price of $6.00 for the spring is reasonable. The shipping fee is unreasonable. $12.26 for ground shipping via FedEx that took a week to get. I would suggest that they use USPS 2 day delivery that's much cheaper and the customers will appreciate it unless the company is keeping part of the shipping fee.

Need more shipping options The price I paid for the spring was okay even thogh it should not break one month outside the warranty but the shipping needs more options than what they offer. Any time the shipping options are limited the price is outrageous

Great products at a great price, coupled with rapid delivery and EXCELLENT customer service An error was made on my initial order but when I called about it, Ralph Winn took personal responsibility for the minor error (1 item was not shipped). While we were talking he found the item that had been overlooked and began the process of getting it shipped. A few minutes later I received an e-mail from Ralph with the tracking number. The item arrived shortly thereafter. Not THAT'S customer service !! Additionally, I made the mistake of ordering several items on the same day, but a few minutes apart, thereby incurring 2 separate shipping charges. SOOOOOOOOOO, when Ralph noticed that a customer (me) placed 2 separate orders (with 2 separate shipping charges), he arranged for all items to ship in a single box, and arranged for the 2nd shipping charge to be eliminated. Meaning he not only corrected the company's slight oversight, but fixed the problem I created. Can it get any better than that ??!! Damn straight I'll be back, and will definitely mention the matter and recommend these folks to my friends. Keep up the great work!!

New version of 884 is Great our original finger print lock kept beeping because of the sun, so we made a little flap to cover it. this one starts on finger placement great update.