Michael Moore
USAvoid Allied Fire and Security Over the Christmas 2016 holidays Allied Fire and Security failed to notify us for eight days of low temperature conditions at my home and office that resulted in the total loss and required replacement of our plumbing. It has been 8 months since the event and I have been in touch with the company by phone and in person and only received unfulfilled promises that they will “look into it and follow-up”. My nearly bi-weekly contacts have included several service technicians, the customer service manager, the Spokane branch manager and finally the owner. Judging from other complaints about Allied Fire and Security, both here and on other websites, as well as credible employee reviews I conclude this is a poorly run company, with a constipated culture, selling an out of date and failure prone technology. There are far better solutions, such as the one provided by Xfinity and other IP providers that provide better service at a lower cost and with higher reliability. We no longer entrust Allied with the safety and security of our home and business. I would not recommend that anyone else do either.
Kirstin
USStaff I felt as though everyone I met was professional and answered my questions appropriately.
Emily
USThe people who are in charge of sales … The people who are in charge of sales are really good, it appears that they try to be honest about what they can and can't do. The installation people were really good as well. I asked questions and they worked with me on what could be done with what I wanted. The people in the billing department need a lot of work on communication which includes listening!!! I also did not appreciate the snarky tone they have when I ask questions if I don't understand something. Then it seems that they put you on hold for a really long time if they disagree with you!!!! They messed up how I wanted this billed out. Something happened between the installation guy filling out paperwork that I signed that didn't get to the billing people. I averaged my experience, I would have given billing one star and the other departments four.
Robert
USSeamless service, good response times Upgraded system, convenient timing and professional installation
Hugh
USFriendly and professional service Locally owned is a big priority for us and this company fits the bill. We got prompt and very professional service. There was no sales pressure to buy things we didn't need. I highly recommend Allied.