Joanne Poss
GBProfessional, knowledgeable, prompt We have been with Allied for 10 plus years and have never had a problem or complaint with their service, with the way we have been treated and their product. We did a lot of research before we purchased a security system and Allied won hands down. If we were to do it over, we ail choose them again.
Brut
GBFast Order arrived fast and as described.
Imprezzio
GBCustomer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.
Emily
GBThe people who are in charge of sales … The people who are in charge of sales are really good, it appears that they try to be honest about what they can and can't do. The installation people were really good as well. I asked questions and they worked with me on what could be done with what I wanted. The people in the billing department need a lot of work on communication which includes listening!!! I also did not appreciate the snarky tone they have when I ask questions if I don't understand something. Then it seems that they put you on hold for a really long time if they disagree with you!!!! They messed up how I wanted this billed out. Something happened between the installation guy filling out paperwork that I signed that didn't get to the billing people. I averaged my experience, I would have given billing one star and the other departments four.
Robert
GBSeamless service, good response times Upgraded system, convenient timing and professional installation