Michael Moore
GBAvoid Allied Fire and Security Over the Christmas 2016 holidays Allied Fire and Security failed to notify us for eight days of low temperature conditions at my home and office that resulted in the total loss and required replacement of our plumbing. It has been 8 months since the event and I have been in touch with the company by phone and in person and only received unfulfilled promises that they will “look into it and follow-up”. My nearly bi-weekly contacts have included several service technicians, the customer service manager, the Spokane branch manager and finally the owner. Judging from other complaints about Allied Fire and Security, both here and on other websites, as well as credible employee reviews I conclude this is a poorly run company, with a constipated culture, selling an out of date and failure prone technology. There are far better solutions, such as the one provided by Xfinity and other IP providers that provide better service at a lower cost and with higher reliability. We no longer entrust Allied with the safety and security of our home and business. I would not recommend that anyone else do either.
Robert
GBSeamless service, good response times Upgraded system, convenient timing and professional installation
Imprezzio
GBCustomer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.
Mark & Barbara Ray
GBWant problems-call Allied We have had nothing but problmes with our service at Priest Lake. We have paid numerous bills even thought we were told they would be reveiwed. We have allied at many of our residences, but they really don't care. Mark
144TH & STARK PROPERTY LLC
GBThe set up process was a nightmare. The process of getting what we asked for installed correctly and in a timely manner was very difficult. We had to have numerous meetings at the site to get things correct. We were billed for things that we didn't ask for and it took months to get that corrected. Our monitoring service is going well but I was never given all of the information on how to view the cameras from my phone.