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Trustify360 - Default Title

Allied Fire & Security

425 W. 2nd Ave, 99201, Spokane

http://alliedfireandsecurity.com

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4.25

Based on 20 Reviews

65.00%

10.00%

15.00%

5.00%

About Allied Fire & Security

Allied Fire & Security is a third generation, family owned, regional business headquartered in Spokane, WA, with branches in Portland, OR, and Renton, WA. Allied has served Northwest home and business owners since 1948 and we firmly believe in giving back to the communities that give to us. With this vision we not only create a more safe and secure community, we are also deeply indebted to the customers who have given their trust in our abilities to protect the things that matter most in their lives. Allied goes beyond a "typical" security company because we specialize in a wide variety of security and life safety products and services - for homes, businesses, banks and industry. From bank vaults, locks and safes, security and fire alarms, to networked video and card access. We also rank as one of the nation's largest systems integrator companies. It is a privilege and honor to work with and for the thousands of businesses and homeowners in the Pacific Northwest - and the nation. It is an honor to be involved with an industry that serves to protect lives and property. We earn the trust of citizens and companies to protect the things that are most valuable in one's life. The world we live in is changing and people's lives are becoming more fast paced and connected through real time information. So it is with security that we must constantly improve knowledge and capabilities. Our goal is to enable our organization to embrace these changes and provide customers with solutions that bring outstanding value. As a family owned company that celebrated its 60 year anniversary in 2009, Allied's sight is set on seeing us successfully through the next 60 years and beyond. OUR MISSION "To ensure peace of mind for our customers and exceed their security expectations." OUR COMMITMENT TO YOU "To provide the best total security solutions to our customers." OUR VISION "We are committed to be the Northwest's premier security products and services company."

Contact Info

http://alliedfireandsecurity.com
425 W. 2nd Ave, 99201, Spokane
[email protected]

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Customer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.

The people who are in charge of sales … The people who are in charge of sales are really good, it appears that they try to be honest about what they can and can't do. The installation people were really good as well. I asked questions and they worked with me on what could be done with what I wanted. The people in the billing department need a lot of work on communication which includes listening!!! I also did not appreciate the snarky tone they have when I ask questions if I don't understand something. Then it seems that they put you on hold for a really long time if they disagree with you!!!! They messed up how I wanted this billed out. Something happened between the installation guy filling out paperwork that I signed that didn't get to the billing people. I averaged my experience, I would have given billing one star and the other departments four.

The set up process was a nightmare. The process of getting what we asked for installed correctly and in a timely manner was very difficult. We had to have numerous meetings at the site to get things correct. We were billed for things that we didn't ask for and it took months to get that corrected. Our monitoring service is going well but I was never given all of the information on how to view the cameras from my phone.

Seamless service, good response times Upgraded system, convenient timing and professional installation

Tech was excellent and thourogh. Process was easy, from the initial phone call to the tech doing the work.

Allied Fire & Security

http://alliedfireandsecurity.com

About Allied Fire & Security

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