Customer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.

Best Security Company in the World! My opinion may be somewhat biased as I had the pleasure of being employed by this Company for 38 awesome years. There are many options for security but none of them will ever come with a more caring and concientious dedication to providing a positive Customer Experience than Allied Fire and Security. If you just want security, buy the cheapest on the market because they all deal in the same modern technology. But, if you want total protection and want to deal with real people, with heart and a vested community involved staff.......You will never go wrong with Allied!!!

Avoid Allied Fire and Security Over the Christmas 2016 holidays Allied Fire and Security failed to notify us for eight days of low temperature conditions at my home and office that resulted in the total loss and required replacement of our plumbing. It has been 8 months since the event and I have been in touch with the company by phone and in person and only received unfulfilled promises that they will “look into it and follow-up”. My nearly bi-weekly contacts have included several service technicians, the customer service manager, the Spokane branch manager and finally the owner. Judging from other complaints about Allied Fire and Security, both here and on other websites, as well as credible employee reviews I conclude this is a poorly run company, with a constipated culture, selling an out of date and failure prone technology. There are far better solutions, such as the one provided by Xfinity and other IP providers that provide better service at a lower cost and with higher reliability. We no longer entrust Allied with the safety and security of our home and business. I would not recommend that anyone else do either.

Allied Fire & Security is friendly, professional, knowledgeable and they were there when we needed them! Unfortunately, our home was broken into in the middle of the night while my family and I slept. In the morning, after filing a police report, we called Allied Fire & Security. They came out that afternoon and changed all the locks on all the doors in our home. The next day, we called to inquire about their Security Systems. Brian came out that afternoon. He was very friendly and knowledgeable. He didn't try to oversell us and he showed genuine concern for our family's hardship. We compared Allied Fire & Security to ADT and what we discovered was that Allied was far superior in every way we could compare the 2. We chose to purchase a system and monthly monitoring through Allied and they were able to get us an immediate opening for the installation (2 days later). Rich installed our system by himself in 4.5 hours. He was friendly, extremely knowledgeable, and very professional. I felt very comfortable having him in our home. I was extremely satisfied with his performance in installing our system and showing me how to operate it. A week later when the bill came in the mail, we were happy to pay it! Everyone we came into contact with at Allied was friendly, professional, & knowledgeable. It was a great experience and we highly recommend them to others!!

Allied Security is very respnsive and relaible For 20 years I have managed security needs for several locations for my job as a Police Officer and my own personal residence. In that time I have worked closely with Allied Security. I find the staff to be very knowlegeable and ready to help with any of my needs. They are very responsive and reliable when called upon. They are a local company that very much serves the needs in security or all job sizes. I have refered Allied Security to friends and family many times and all have been very happy with thier service.