The set up process was a nightmare. The process of getting what we asked for installed correctly and in a timely manner was very difficult. We had to have numerous meetings at the site to get things correct. We were billed for things that we didn't ask for and it took months to get that corrected. Our monitoring service is going well but I was never given all of the information on how to view the cameras from my phone.

Customer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.

Seamless service, good response times Upgraded system, convenient timing and professional installation

The people who are in charge of sales … The people who are in charge of sales are really good, it appears that they try to be honest about what they can and can't do. The installation people were really good as well. I asked questions and they worked with me on what could be done with what I wanted. The people in the billing department need a lot of work on communication which includes listening!!! I also did not appreciate the snarky tone they have when I ask questions if I don't understand something. Then it seems that they put you on hold for a really long time if they disagree with you!!!! They messed up how I wanted this billed out. Something happened between the installation guy filling out paperwork that I signed that didn't get to the billing people. I averaged my experience, I would have given billing one star and the other departments four.

Allied Fire & Security is friendly, professional, knowledgeable and they were there when we needed them! Unfortunately, our home was broken into in the middle of the night while my family and I slept. In the morning, after filing a police report, we called Allied Fire & Security. They came out that afternoon and changed all the locks on all the doors in our home. The next day, we called to inquire about their Security Systems. Brian came out that afternoon. He was very friendly and knowledgeable. He didn't try to oversell us and he showed genuine concern for our family's hardship. We compared Allied Fire & Security to ADT and what we discovered was that Allied was far superior in every way we could compare the 2. We chose to purchase a system and monthly monitoring through Allied and they were able to get us an immediate opening for the installation (2 days later). Rich installed our system by himself in 4.5 hours. He was friendly, extremely knowledgeable, and very professional. I felt very comfortable having him in our home. I was extremely satisfied with his performance in installing our system and showing me how to operate it. A week later when the bill came in the mail, we were happy to pay it! Everyone we came into contact with at Allied was friendly, professional, & knowledgeable. It was a great experience and we highly recommend them to others!!