Imprezzio
GBCustomer service and communication issues Although the equipment seems to be working just fine, I have had trouble getting tasks done with the customer service team. They have not changed my account information on several occasions and have caused issues on weekends due to not changing my account info which lead to my company spending money. Have had some issues with rude customer service reps and do not enjoy dealing with their support team. The only reason this is a satisfactory review is because it is a do-it-yourself system and at least I am able to use the product for its intentions.
Mark & Barbara Ray
GBWant problems-call Allied We have had nothing but problmes with our service at Priest Lake. We have paid numerous bills even thought we were told they would be reveiwed. We have allied at many of our residences, but they really don't care. Mark
Chris
GBThey give me peace of mind, especially when traveling out of town. I like having the relative peace of mind that our house is secure while we are home and especially while traveling away from home. The installer was great and all phone contacts with Allied Fire & Security have been professional. I have no experience with other security companies, but when our alarm has gone off by accidental activation the phone response time by Allied Fire & Security (to verify if alarm is perhaps false) seems a bit slow at times. The verification calls seem to come at about 1-2 minutes (usually closer to 1 minute) after the alarm is activated, which seems slow to me (I shut it off within 10-15 seconds of activation and wait for their phone call). I guess I would expect about 20-40 seconds to be more appropriate. We have only had one "false" alarm while away from home, in which they sent out the Sheriff's Department. No one could explain why it activated, but everything was intact upon our return. Overall, I am satisfied and would recommend a home alarm with monitoring for anyone looking for that extra security feature. I also recommend enhancing or reinforcing your door locks.
John McGregor
GBAllied Security is very respnsive and relaible For 20 years I have managed security needs for several locations for my job as a Police Officer and my own personal residence. In that time I have worked closely with Allied Security. I find the staff to be very knowlegeable and ready to help with any of my needs. They are very responsive and reliable when called upon. They are a local company that very much serves the needs in security or all job sizes. I have refered Allied Security to friends and family many times and all have been very happy with thier service.
Pepsi Cola
GBTech was excellent and thourogh. Process was easy, from the initial phone call to the tech doing the work.