I've been using Alarm Relay for over 8… I've been using Alarm Relay for over 8 years and they are definitely great on cost. Especially great if you already have the equipment already installed and you want to transition from the hefty cost of providers like ADT. They also have great service, they will help via phone with many technical issues that you have with your system or refer you to a local contact if necessary. Down side if you need to install a system.

Customer service was excilant to set up… Customer service was excilant to set up the account with Katy and the tech walked me through the reprogramming of my existing key pad over the phone with no problem. Only issue I have is that I received by mail two window / door stickers to show and "advertise" Alarm Relay when I signed up. I have four doors on my home so I call customer service and requested more stickers. They said there was a charge to order more stickers - Come on guys, I am trying to advertise your company - I own my own business and we give away our tee shirts so people will know who we are and and we get our name out there to be seen. and you are going to charge for stickers. (who's idea was that ! )

Make sure you read their Contract!! I started renovation on a home in April 2019, and signed up with Alarm Relay to install a radio signal alarm system to monitor the home due to it being vacant. (No wifi or phone line) I received the equipment and hired one of their preferred installers from a list that they provided. Gentleman shows up and installs the sensors and the control panel and collected his 250.00 dollars. I call to activate the system and the phone tech cannot get the sensors and the panel to communicate. I box up the panel and ship it back and receive a second panel.... you guessed it, it doesn't work either. Fast forward.. I'm into my 7 month of trying to get this service up and running and I receive my third panel.. which finally gets activated on December 21st!! The home has been vulnerable for almost 8 months. You would think I would receive some sort of compensation for this debacle, but on December the 23rd the accounting department calls and explains I have a yearly contract and I owe 360.00 dollars!! What happened to the 8.95 a month you advertise?? They explain that I have a radio card panel that's 10.95 per month and they have to pay a third party 15.00 per month to monitor it!! So they sent me equipment that they can't even monitor and it's going to almost triple the advertised price. ...Oh and I've got to pay the full year upfront because it's in their contract and my year starts on December 21, once the equipment finally gets online..(Remember I signed up with them in April...so my year should end April 30, 2020). They say "Oh no, we couldn't charge you in April because your system wasn't online") That's my fault your equipment didn't work? I've got a tenant for the property now, they can secure their own deal... When I needed monitoring Alarm Relay dropped the ball... Big Time..Oh and charged me 360.00 for my trouble.

Install process was prolonged due to… Install process was prolonged due to complications on our end (our old company wouldn't release the cellular signal) and on not clear communication on their end. Eventually got worked out after rescheduling tech appointment 3 times. I also got conflicting info on what ap is needed to control the system- still trying to sort that out. Otherwise has been very responsive and quick to call back if messages left.

Easy to setup! Best value anywhere. Easy to setup! They walked me through re-configuring my system. In under 15 minutes, we configured and then tested all doors, windows & sensors and were up & running. I’ve tested response times by creating false alarms and consistently get called within 30 seconds.