Touchpad has proven unreliable I have replaced 3 of these locks. All have had issues on the touchpad not responding intermittently. They worked fine 90+% of the time but as an Airbnb host it proved too much hassle to get a call in the middle of the night that the lock would not activate when touched.The problem would self heal itself within a couple of minutes but still too much hassle.Customer service was responsive but would always have me disconnect the lock and reset it which did not solve the problem. I believe the lock has an inherit design/mfg fault that causes this intermittent problem. If this issue didn't exist I would have stayed with this brand (and purchased again) but instead I switched to Populife lock and it has been very reliable so far.

Great product that was ordered easily… Great product that was ordered easily from the website and shipped quickly and trouble free.

Easy to install and easy to program Easy to install and easy to program. I have 3 door locks, 1 dead bold, and the hub. I can lock or unlock remotely and get a notification if someone else opens my door.

Great Company Had issues and they took care of it. Customer Service is exceptional. Will work with you until it works. Love this company

I”ve purchased 5 of these locks and… I”ve purchased 5 of these locks and installed them myself. Super easy to install and work amazingly! The only complaint is if they would have made the cable 1/2 inch longer it would be easier to plugin while installing. The gateway works well with all 5 locks and i did have to reach out to customer service once and they went over and above to solve my issue and answered very quickly. No complaints!