Horrible instructions and defective bolt /handle won't open when I unlock I purchased the latch knob and it came within 3 days. I put it up the next day and yes the assembling was difficult. You only have a video with no details so that was a huge headache. I paid a handy man to install a door and the knob so once he did so I installed the app and the knob wouldn't turn to open the door when I unlocked. so I had to struggle to open the door. I had to take it apart to check the bolt and start over. Again it didn't work so I called sifely and all they did was ask about the bolt and that they would send another one. I'm just going to send them the entire thing back. I don't look forward to reinstalling the knob. It was difficult putting in the tiny screws in place and overall just a bad experience.

I bought this lock for my mom and it… I bought this lock for my mom and it arrived in a very timely manner and I think she’s going to love it I would highly recommend this product

I love it I love it, easy to install and everything. The only downfall was Instructions on setting up the rfid cards. It didn't work and the app only said swipe it, but didn't explain where to swipe. Incluso in the Instructions or app that the rfid sensor is near number 5

Easy to install and easy to program Easy to install and easy to program. I have 3 door locks, 1 dead bold, and the hub. I can lock or unlock remotely and get a notification if someone else opens my door.

Touchpad has proven unreliable I have replaced 3 of these locks. All have had issues on the touchpad not responding intermittently. They worked fine 90+% of the time but as an Airbnb host it proved too much hassle to get a call in the middle of the night that the lock would not activate when touched.The problem would self heal itself within a couple of minutes but still too much hassle.Customer service was responsive but would always have me disconnect the lock and reset it which did not solve the problem. I believe the lock has an inherit design/mfg fault that causes this intermittent problem. If this issue didn't exist I would have stayed with this brand (and purchased again) but instead I switched to Populife lock and it has been very reliable so far.