Thanks to E-Comfort customer support… Thanks to E-Comfort customer support Rosanne, Michelle, and Dennis. I received an incorrect part from their supplier. Through their efforts to resolve my problem, I received the correct part. The staff really went to work to get the issue corrected. For this reason, I will indebted to them & continue to order from them. My experience was excellent. The shipment issue was not their fault, but they made sure I got what I paid for. Service at 100% does exist!

Let the buyer beware Let the buyer beware Purchased a generator from this company and it was defective. Instead of them sending a replacement or a refund they quoted there sales policy and said to call the manufacturer. They will not fight for there customer or help them in any way.

Ordered a Toro Leaf Blower/Vac and… Ordered a Toro Leaf Blower/Vac and delivery was in 3 days when 4-7 business days are quoted for free shipping. Very satisfied!

Terrible delivery experience. Beware of the fine print! This company has terrible customer service. Their carrier was worse than they were. I ordered a generator. The carrier contacted me to deliver between 4 and 6 pm but dropped in the street in front of my house in a cul-de-sac at 10am in the morning. The customer support person was rude and hung up on me. When I called Power Equipment Direct customer service they offered no support. Beware of the fine print. Curb side drop off a piece of equipment that is hundreds of pounds should not be in small print. Terrible experience. I will never buy from them again.

The whole experience was flawless The whole experience was flawless. From start to delivery everything was as smooth as a babies bottom. My snowblower came just as described and right on time. No complaints here. Thanks Power Equipment Direct.