The whole experience was flawless The whole experience was flawless. From start to delivery everything was as smooth as a babies bottom. My snowblower came just as described and right on time. No complaints here. Thanks Power Equipment Direct.

FALSE MARKETING FALSE MARKETING: I purchased a Goodman Hard Start Kit on their website. What I received was a generic kit that I could have purchase for less. When I followed up requesting a Goodman Kit as advertised, this was their reply: The best I can do for you is to get the item picked up and you refunded. I cannot guarantee what brand the hard start kit is labeled as. As stated previously, Goodman does not makes its own hard start kits and sources them from multiple vendors. Please make sure to let us know if there is anything else you need. Warm Regards, Kevin Kevin | P: (800) 710-7499 | Power Equipment Direct, Inc.

Forget this place Forget this place! Sales person Karen lied to me about shipping! Talked with Jennifer in customer service got disconnected twice Talked with Olivia in customer service disconnected me. Talked with Stephanie in customer service and she promised to get issue resolved and get back to me same day Never happened. Called the next morning and they said she was off. Poorest excuse for a business I ve ever had!!! Stay away from them. They will lie to you and disconnect you if you ask to speak to a manager!!!

Ordered a Cub Cadet SC700E Lawn Mower… Ordered a Cub Cadet SC700E Lawn Mower on 3/27/2000. Salesperson on the other end of the line was polite, helpful and informational in our discussion about 11:00 a.m. on a day when he was working from home during the Covid-19 Pandemic. After ordering he informed me that the mower would be shipped on Monday, 3/31 and that I would likely receive it by 4/3/2020. I'll admit that I was a little concerned after reading several negative reviews about the company so I checked the BBB Website where I saw they had an A+ rating. I then went to ZoomInfo and found that the 100 employee company did 19 Million in revenue last year. Knowing that you can't please all the people all the time I decided to give them a try (plus they offered free shipping). Result = 5 Star Rating. Rather than shipping on 3/31 the mower arrived via UPS to my front door at 2:50 PM on 3/31. Mower was well packaged & in good condition. Everything needed was in the box and I rolled out the full contents on my garage floor at 3:00 PM. Followed the instructions, had it all assembled by 4:30, started her up, cut @ 3/4 of an acre and started writing this review about 5:45. Excellent company, excellent product (shipped free to my front door VS. ordering from one of the local equipment companies where product would have shipped to their store at a cost between $50 - $110 and required me to pick it up), shipped and delivered ahead of time and arrived in great condition. Excellent experience! Eric J Perrell, Eighty-Four, PA

Honda Warranty WORTHLESS Do NOT buy from them if you expect any warranty service. They tout themselves as a dealer, but when it comes to warranty, they will not help you in any way. When the recoil assembly on our new Honda motor blew up, they gave us the Honda corporate number. Honda said it's the dealer's problem. Called them back, they said it's Honda's warranty, we can't do anything. There are no dealers in our area, which is why we bought this online. A complete failure to help us in any way. So any warranty on ANYTHING you buy from them means nothing because they do not assume the responsibilities of being a dealer.