We just received a wireless installation We just received a wireless installation. Every day we get many calls and emails about our system not communicating with vector. When we call, they don’t know why or they run a test. They say the “test” is working and then an hour later it’s not working. This company is such a waste of daily time and money. Very frustrated. Also, I’ve called the Fort Lauderdale office. No one answers, so I leave a message and never get called back.

Don't use them!!! First of all, they never called to check on thing when the alarm would actually go off...then on top of that, we are military, so when it came time to PCS, they made us pay out the remainder of our contract even after we sent them a copy of the orders and a written notice to cancel service. They are rude on the phone in their customer service department and we have already told all our military friends to never use them.

Only giving one star because I can't… Only giving one star because I can't click zero. I never recalled signing a 60 month contract. I was provided with the alleged contract that i signed. Its definitely not my signature. I told the dealer THE DAY I SIGNED UP FOR SERVICE that i would be moving. He assured me with military orders it would be no problem to cancel. He never said i would either have to sell my house or pay over $2300 for a service contract that was binding for 60 months. If this was the business model from the start, good luck with future military customers and competing in todays market with other security companies.

I was a customer for over eight years I was a customer for over eight years. Half the time the cameras didn't work. Customer service was awful and they are two expensive. I moved three times and continued to use this company for service. The last move, I was only in the home for a year. They charged me over a 1k for two cameras and sensors. They started me on a new contract for whatever reason. Then I sold the home and they forced me to cancel service and charged me over 2K to get out of the contract. RUN, don't walk away from this company. They will rip you off!

I strongly suggest any other company… I strongly suggest any other company besides this one. Myself and my moms house both had them for several years. Lots of service problems and continually having issues with truly having a working alarm. Today was the straw that broke the camels back. Cancelling "service if you can call it that" immediately.