We recently had our alarm system… We recently had our alarm system upgraded and have already had a system failure. We had 2 false smoke alarms at last evening/early morning. Called first thing for a service call and could not be scheduled for 2 weeks, entirely too long to wait for a security system repair. Had we not been home, which would not be uncommon in the summer, I fear that the fire company may have broken into the house to look for the fire.

We just received a wireless installation We just received a wireless installation. Every day we get many calls and emails about our system not communicating with vector. When we call, they don’t know why or they run a test. They say the “test” is working and then an hour later it’s not working. This company is such a waste of daily time and money. Very frustrated. Also, I’ve called the Fort Lauderdale office. No one answers, so I leave a message and never get called back.

Hopeful, but not there yet We had some problems with the reliability of the system (false alarms due to smoke detectors) and didn't get the best response initially from Vector's branch. However, after writing an online review, the branch manager reached out and is doing what is needed to address the problems. I'm optimistic that things will work out, and will come back and give them some more stars towards the end of 2017 after everything is settled.

My husband was sent to 3 different… My husband was sent to 3 different people to cancel the service. His mother had passed and the house was empty and being sold. They wanted a letter and a copy of the death certificate before they would cancel. If we get another bill from them we will be contacting the BBB and an attorney. What a scam. We will definitely be telling others about our experience.

Hope they treat their customers better than prospects. I purchased a home that had this company's security system installed. I decided not to continue using it. One year later, the alarm randomly starts going off every single time the front door opens. I've called Vector three times to resolve it. The first time, I was told that they can't take care of it because I'm not a customer. I called back and a man named Jonathan tried to walk me through disarming it, but I'm not comfortable with weird wiring and transformers. Called back again and got the same person who said he'd leave a message for troubleshooting to help me but no calls back. I left a message, no one returns your calls.