TERRIBLE COMPANY Vector Security bought out our local monitoring service. Wife was recovering from cancer/chemo at the time. Salesman rang door bell and told wife needed her to sign a contract "just to change the service." Sold our house two years later. Vector now says wife signed a 3 year contract and we owe another year for $500. Refused to cancel service even though new home owner (at our suggestion) continued service with Vector. We have refused payment and Vector sent account to a collection agency. STRONGLY SUGGEST YOU NEVER USE THIS COMPANY.

We recently had our alarm system… We recently had our alarm system upgraded and have already had a system failure. We had 2 false smoke alarms at last evening/early morning. Called first thing for a service call and could not be scheduled for 2 weeks, entirely too long to wait for a security system repair. Had we not been home, which would not be uncommon in the summer, I fear that the fire company may have broken into the house to look for the fire.

I was a customer for over eight years I was a customer for over eight years. Half the time the cameras didn't work. Customer service was awful and they are two expensive. I moved three times and continued to use this company for service. The last move, I was only in the home for a year. They charged me over a 1k for two cameras and sensors. They started me on a new contract for whatever reason. Then I sold the home and they forced me to cancel service and charged me over 2K to get out of the contract. RUN, don't walk away from this company. They will rip you off!

Can't cancel I had to keep paying a technician to come reset my panel every time my smoke alarm went off and now they won't let me cancel. I canceled my service in April and they are still billing me and calling me, it's a nightmare. I'm sure they work just fine for some folks they just didn't work for us and I wish they would just leave me alone.

I would recommend Vector to anyone… I would recommend Vector to anyone that's looking for alarm system. I really appreciate technician "Dexter". I always asked for he to come do my repairs. He goes above and beyond to satisfy his customers. He makes sure that everything is working properly before he leaves. Always suggests more things that we as a customer can do to protect our homes. Good Job Dexter.