It was a very good experience for this customer. I was able to contact the Frontpoint representative quickly and he was very helpful. We tried to fix the faulty door alarm but could not repair it. He told me that he would send a replacement by FedEx shortly and was very friendly and courteous.

Excellent Service Excellent System Alarm easy to set up no kinks able to activate from my smart phone Price resonable

No need to scrutinize any other alarm company - FrontPoint is it! After years of really bad service from several companies and changes in our phone service in our house, we have finally come across a company that not only provides peace of mind in terms of securing your property, but also provides excellent customer service, which is a rarity these days. The Front Point system arrives within a very short time of ordering it and is easy to install. Although at first you may be wary of "installing" your own alarm system - there really is nothing to it. The only time that you may encounter any level of frustration is if you happen to have very decorative doors or door frames that make the positioning of the stick-on sensors difficult. There is always the option of going the drill-in route - which I ended up doing - and is very straight forward. Whatever your concerns, you can be sure that you are merely a phone call away from having a problem resolved. I have NEVER been put on hold, nor waited for more than a few seconds to have someone answer my call. Each time I was treated with respect, understanding, courtesy and just plain friendliness. The employees answering the phones are extremely knowledgeable about their products. All of their products are 100% satisfaction guaranteed. The Front Point products are completely wireless and enable the monitoring center and you to keep tabs on your property 100% of the time if you so choose. Don't waste your time calling the other companies who have to send someone to you (you might wait forever) and who are understaffed and underbrained (you will wait forever). Front Point is really the way to go!

Everything I needed I have been looking into a security system for a while now. It was actually very important as my fiance and I are trying to make a family, and both of us have experienced break-ins at various points in our lives. It's scary, and I didn't want something like that to happen when we have a kid. So anyway, this site really helped me out. I had a budget that I was interested in spending, and although I ended up spending a little bit more than my initial budget, I was able to find the features I needed because HomeSecuritySystems showed me prices, and compared different services right there on the page. It was great and I highly recommend it.

Good Customer Service but, missing features I had with LifeShield UPDATED: Sorry, I thought I was prompted to review my security system which is FrontPoint. As far as the site is concerned, it was informative and confirmed what I was hearing about FrontPoint... ============================== Switched from LifeShield to FrontPoint because I wanted a cellular based system and LifeShield's cellular module was out of stock for several months. I also wasn't thrilled their customer service. Interacting with the sales rep Alyssa over email was efficient and worked with my busy schedule. I like the fact I was able to talk to her on the phone after 6:00 p.m. PST to finalize the deal. The price was pretty good, a whole cellular based system for little more than half it would have costed me to get the cellular module from LifeShield. Setup was super simple but, couldn't call to activate late on a Sunday afternoon because the activation folks had gone home by 6:00 p.m. PST. Had to call them when I got home from work the following evening to activate. The sensors are easy to install and you can rename them to anything you want like "front door" or "kitchen window." I also got the smoke/fire sensor for added protection and the little remote so I can easily arm the alarm from another location. You can monitor and configure the alarm online which is nice and there are apps for both Android and iOS. Though I happy with the system for the most part and feel more secure because it is a cellular based system, there are a few features I missed that I had with LifeShield. I felt the console for the Lifeshield system to be more intuitive with buttons that said Away, Stay, and Instant. With Frontpoint, you have separate buttons for motion detectors and the door/window sensors. It didn't take too long to read the instructions but, hitting the door/windows button twice to arm the system with no entry delay is not intuitive at all. You can't arm the system instantly, it will always take 30 to 60 seconds for the alarm to arm. The customer service rep I communicated with said there is no way to instant arm the system. With LifeShield and the ADT system I used a long time ago both had the ability to instant arm the alarm. Lifeshield has a built-in answering machine and cordless phone that also served as a second console. That was really convenient and a very slick feature. It was nice having the cordless phone/console upstairs and being able to instant arm the alarm. This comes included with the system whereas you have to purchase an additional console from Lifeshield. However, I'm still glad I switched due to FrontPoint's much better customer service. I just feel they are much more responsive and courteous.