Mountain Alarm

4155 Harrison Blvd, 84403, Ogden, United States
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2.75
Based on 20 Reviews

5

20.00%

4

10.00%

3

30.00%

2

5.00%

1

35.00%
About Mountain Alarm

From commercial to residential applications, Mountain Alarm provides the highest quality security, safety and automation backed by the best customer service. Our state-of-the art products and services include security systems, home automation, fire alarm systems, video, managed access, and test and inspections. We are UL listed and offer the highest rated 24/7 monitoring in the industry.

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Peggy
GB

Average Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

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Judy
GB

The test of the system went well and we have had no complaints in the monitoring We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.

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Michael Koobs
DK

Agressive money collection for unknown service Very poor customer service, very aggressive money collecting policy. Will tell you you owe them money for alarm service that you did not know you had and will immediately collect the money by threatening letter and a collection fee on top of that. Cannot recommend.

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John
GB

Problems arise, it's how they're handled. The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system. We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in. The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

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Coffey, Clifford
GB

Excellent installation and service Technician showed up on time and provided an overview of what he would be doing. He primarily was at our newly built home to connect the alarms to central alarm via the phone line. He checked out the entire system and neatly arranged all the cabling in the wiring closet. He then explained the operation and walked us through setting up codes and password. Could not be happier. Rex was a true professional technician.

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