We canceled month's ago after they… We canceled month's ago after they re-upped our contract without us agreeing to it. They are still charging us even after we called in to cancel. These people are the thieves you want to protect yourself from.

Average Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

Timely response and very good monthly rate. I switched from ADT to Mountain Alarm at approx. 1/2 the monthly rate and no switchover cost. Service was prompt and very courteous and they have a local office if I ever need them. The only minor glitch was I haven't yet received an e-mail confirming my no-rate-increase-for-three-years guarantee.

The test of the system went well and we have had no complaints in the monitoring We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.

Still have not completed job and equipment not working correctly. I met with sales representative and set up what I wanted. The installer came and didn't know how everything was supposed to be set up. Installer did some weird things and placed some items where it did not make sense. Garage door equipment did not work. One of the locks does not work correctly. They charged me too much after not installing some of the items. I have attempted to get the sales representative to come out to the house so I can go over everything with them (and asked for additional items to be installed). The sales representative still has not come out. The motion sensor will go off because of the dog when they told me it wouldn't. I expected more from the company after spending so much money.