Average Service person had to read from a manual the entire time he was at the residence. It took longer than it should have to resolve the issue and then the bill was unrealistic and not explained.

Once they got here, they did good My initial interaction with Mountain Alarm was very positive. Sales person responded to my initial request within a day. Since then, I have had to follow up a few times to get work scheduled. When they arrive, they do good work and I believe I will get good service in the future. I have had trouble knowing who to contact for what and am still waiting on a couple of responses to inquiries/requests. I have been told the last couple of months have been extraordinarily busy for the company. I can understand that, but not why I do not get responses to emails and calls.

They are not able to deliver. But they keep on charging. I have had the hardest time getting this company to install cameras in our home. Now 5 months after they installed 6 cameras and 8 additional service visits some taking 5-6 hours, the cameras are still not working. They get an A for effort and an F for results. Well meaning, polite but incompetent.

Problems arise, it's how they're handled. The previous company who installed a system for us came out and installed the system, for the most part, then didn't show us how to use it, but instead, handed us a DVD to watch and rushed off. They gave us some sort of remote device to use for the boat but didn't tell us how to use it. Our rep made sure everything was done to our satisfaction and that before she left we had been instructed on how to use the system. We recently encountered a problem, with the main panel falling off the wall. Upon calling, a technician showed up the next day and did a temporary fix saying he would order a new panel and would be out to install it as soon as it came in. The system is very easy to use. Fortunately, I cannot speak as to how responsive the company is in the event of an emergency.

We canceled month's ago after they… We canceled month's ago after they re-upped our contract without us agreeing to it. They are still charging us even after we called in to cancel. These people are the thieves you want to protect yourself from.