Have we been scammed?? An installation date was set after meeting the rep. and paying for the installation. The installation date has come and gone and there has been no word, or explanation provided for the no show!!! Doesn't look good. Have we been scammed?

Horrible service Horrible service. Billings Alarm sold to them and Mt Alarm who has not even looked up the definition of "CUSTOMER SERVICE" so that they could provide it is not someone I would recommend. They are attempting to make everyone sign a long term contract. They are rude and pushy and accepted $ even though I hadn't signed a contract, yet they are telling me they will terminate it. Not one to be bullied. Run away and don't give them your business.

I was very happy with Nick and Procom… I was very happy with Nick and Procom for years. Then Mountain Alarm bought Procom. I didn't even know this happened and then I started getting invoices from this new company. Then I had issues with the video cameras that Nick had installed. Mountain Alarm doesn’t have a clue about the cameras or the software running the cameras nor do they care. Really just a joke overall. Stay away if you can.

Excellent installation and service Technician showed up on time and provided an overview of what he would be doing. He primarily was at our newly built home to connect the alarms to central alarm via the phone line. He checked out the entire system and neatly arranged all the cabling in the wiring closet. He then explained the operation and walked us through setting up codes and password. Could not be happier. Rex was a true professional technician.

Once they got here, they did good My initial interaction with Mountain Alarm was very positive. Sales person responded to my initial request within a day. Since then, I have had to follow up a few times to get work scheduled. When they arrive, they do good work and I believe I will get good service in the future. I have had trouble knowing who to contact for what and am still waiting on a couple of responses to inquiries/requests. I have been told the last couple of months have been extraordinarily busy for the company. I can understand that, but not why I do not get responses to emails and calls.