They are not able to deliver. But they keep on charging. I have had the hardest time getting this company to install cameras in our home. Now 5 months after they installed 6 cameras and 8 additional service visits some taking 5-6 hours, the cameras are still not working. They get an A for effort and an F for results. Well meaning, polite but incompetent.

Still have not completed job and equipment not working correctly. I met with sales representative and set up what I wanted. The installer came and didn't know how everything was supposed to be set up. Installer did some weird things and placed some items where it did not make sense. Garage door equipment did not work. One of the locks does not work correctly. They charged me too much after not installing some of the items. I have attempted to get the sales representative to come out to the house so I can go over everything with them (and asked for additional items to be installed). The sales representative still has not come out. The motion sensor will go off because of the dog when they told me it wouldn't. I expected more from the company after spending so much money.

I have no opinion I don't know yet--haven't had anyone trying to break-in

Very poor customer service Very poor customer service. The staff will say anything (including the owner R. Garner) to make a sale. When it comes time to ending or canceling the service they are no where to be found. I do not trust these folks, nor do I recommend them. Teresa Gonzales is the most inept customer service manager I have come across. She will not return a call, she too will say anything, and the cancelation policy needs to be pulled out of her. Then she pretends like she doesn't hear my confirmation to end the service. Her lack of skill emanates in all the customer service workers. What a piece of work.

Natural born skeptic is a believer in Montain Alarm We hoped for the best with our first alarm service they exceeded that hope every step of the way That is the salesman was polite, professional, and knowledgeable. The installer was timely and competent follow up service calls we made to the alarm center were handled patiently as we worked our way through learning the system. They get my stamp of approval.