FANTASTIC SALES AND INSTALLATION PEOPLE! WE FELT IN GOOD HANDS IN BOTH THE ORIGINAL CONTACT PHASE OF OUR DEALINGS WITH YOUR COMPANY AND THE PERSON WHO DID THE INSTALLATION WAS COMPLETE IN THE INSTALLATION AND THE EXPLANTION OF USING THE SYSTEM BEFORE HE LEFT. THANKS FOR HAVING SUCH NICE PEOPLE TO REPRESENT YOU...AND MERRY CHRISTMAS.

Poor response and much more costly than we were led to believe. As a building owner we were caught with a need to correct a problem with an alarm that the original company would not service (or could not because of some license problem). We thought we corrected it, but the new company we hired did not have an in city Denver license. Mtn. Alarm fiddled around, repeated the same procedure we had just done and paid for and then charged a gigantic connect fee. Until I contacted an owner, the salesman only returned calls when he felt like it. Eventually they did get the alarm onto their system and then followed up with a huge bill for doing that. Then a month later they charged a huge fee again for a yearly checkup, even though they should have checked it up while hooking it up. Very u;nhappy, but had no choice as the fire dept. had filed a ticket in my name.

We canceled month's ago after they… We canceled month's ago after they re-upped our contract without us agreeing to it. They are still charging us even after we called in to cancel. These people are the thieves you want to protect yourself from.

I have no opinion I don't know yet--haven't had anyone trying to break-in

The test of the system went well and we have had no complaints in the monitoring We have only had the system turned over from prior owner. The tech that came out was knowledgeable and explained thoroughly how the system worked. We haved armed it yet, but the monitoring has worked when we have had weather that has alerted the system.