Very poor customer service Very poor customer service. The staff will say anything (including the owner R. Garner) to make a sale. When it comes time to ending or canceling the service they are no where to be found. I do not trust these folks, nor do I recommend them. Teresa Gonzales is the most inept customer service manager I have come across. She will not return a call, she too will say anything, and the cancelation policy needs to be pulled out of her. Then she pretends like she doesn't hear my confirmation to end the service. Her lack of skill emanates in all the customer service workers. What a piece of work.

We canceled month's ago after they… We canceled month's ago after they re-upped our contract without us agreeing to it. They are still charging us even after we called in to cancel. These people are the thieves you want to protect yourself from.

They are not able to deliver. But they keep on charging. I have had the hardest time getting this company to install cameras in our home. Now 5 months after they installed 6 cameras and 8 additional service visits some taking 5-6 hours, the cameras are still not working. They get an A for effort and an F for results. Well meaning, polite but incompetent.

I was very happy with Nick and Procom… I was very happy with Nick and Procom for years. Then Mountain Alarm bought Procom. I didn't even know this happened and then I started getting invoices from this new company. Then I had issues with the video cameras that Nick had installed. Mountain Alarm doesn’t have a clue about the cameras or the software running the cameras nor do they care. Really just a joke overall. Stay away if you can.

Natural born skeptic is a believer in Montain Alarm We hoped for the best with our first alarm service they exceeded that hope every step of the way That is the salesman was polite, professional, and knowledgeable. The installer was timely and competent follow up service calls we made to the alarm center were handled patiently as we worked our way through learning the system. They get my stamp of approval.