Doesn't work! We have very fast reliable WiFi but the doorbell never works or when it does it alerts to a ring minutes after the person has pushed it so by that time they've already left. Have reset everything numerous times and followed all instructions to fix it but it doesn't help. Worked absolutely fine when we were on the subscription (we don't need to record so only used the free subscription that came with it). Wouldn't have bought it if we knew we would have to pay a subscription every month but it states it should work fine without it. Doesn't work at all and I'm constantly missing deliveries and visitors. Waste of a lot of money! Terrible. Save your money and go with a better company that's not just after more money every month.

Awful Awful. Wanted to change payment plan to monthly. Used admin portal but didn’t recognise my password. Tried to reset but didn’t receive any email which enabled me to do this. Finally just cancelled Ring Protect because it was easier. Shot yourselves in the foot RING!

Patronising staff The most rude, unhelpful and patronising customer services. I did not understand something about my billing so I asked for an explanation. The colleague replied with ‘Do the math’! I then said this is complicated, to which the colleagues replied with ‘No it isn’t’! I cannot imagine how awful this would have been if I was a vulnerable or elderly person! Ring have increased their prices by £15 this year and clearly none of the revenue has been reinvested in training their staff!

Terrible do not buy the stick up… Terrible do not buy the stick up cameras! Yes picture is good but it constantly freezes and now after 5.5 months stopped working all together. The plan is a rip off too, nearly £40 per camera. Not worth it as there are much better ones out there. Waste of £260 don’t bother with them!! If I could could 0 I would.

Difficult to return Difficult to return. Have to contact customer service but the chat button doesn’t work.