Motion alerts don't always work My mom is 94, lives alone, also has dementia. We installed Ring door to monitor people at her front door, but also so we would be alerted if she went outside We find the alert system erratic and doesn't always trigger alert on my phone. Done everything advised in FAQ. No joy

Awful Awful. Wanted to change payment plan to monthly. Used admin portal but didn’t recognise my password. Tried to reset but didn’t receive any email which enabled me to do this. Finally just cancelled Ring Protect because it was easier. Shot yourselves in the foot RING!

They don't deserve 1 star. They don't deserve 1 star.. this company is useless...I've rang I don't know how many times been charged a lot for the call aswel as only have mobile.. they got me in front of the cameras..as I needed to change mobile number and they still haven't done...and can't log in because of this...they are literally useless..don't help waste ur time..go with another company ..not these waste of space

Appalling customer service My ring door bell battery lasts a few days maximum on full charge , I pay the full ring subscription. When I called to ask for help I was told there’s no complaints department and they don’t except complaints and there’s nothing they can do

Patronising staff The most rude, unhelpful and patronising customer services. I did not understand something about my billing so I asked for an explanation. The colleague replied with ‘Do the math’! I then said this is complicated, to which the colleagues replied with ‘No it isn’t’! I cannot imagine how awful this would have been if I was a vulnerable or elderly person! Ring have increased their prices by £15 this year and clearly none of the revenue has been reinvested in training their staff!