They don't deserve 1 star. They don't deserve 1 star.. this company is useless...I've rang I don't know how many times been charged a lot for the call aswel as only have mobile.. they got me in front of the cameras..as I needed to change mobile number and they still haven't done...and can't log in because of this...they are literally useless..don't help waste ur time..go with another company ..not these waste of space

Terrible customer service experience Terrible customer service experience. I was planning to buy a camera through their website, but when I looked again, saw a different price because their so-called offers did not mention expiry dates. They change the prices as they wish without informing users. When I wanted to raise this as a complaint so they could improve the user experience by simply adding an offer end date on their website, the representative started being in denial and ignoring my feedback. He was rude and it was disgusting to see how he was patronising like I should sign up on their website to avoid missing out on offers even though I didn't ask for his advice. They are incapable of receiving any customer feedback. I will NOT buy their products

frustrating so… unacceptable Wow thought it was me didn’t realise so many problems it’s a nightmare to connect they rather don’t care or incompetent of fixing the problem unless your very technically minded don’t buy have found their staff helpful but unable to solve problems so in my mind it must be the product. Why have they not upgraded the product?crazy

Terrible do not buy the stick up… Terrible do not buy the stick up cameras! Yes picture is good but it constantly freezes and now after 5.5 months stopped working all together. The plan is a rip off too, nearly £40 per camera. Not worth it as there are much better ones out there. Waste of £260 don’t bother with them!! If I could could 0 I would.

Useless Useless. I cannot belive the experience I have had so far. I wouldnt mind but I'm actually trying to pay for a service and going round in circles. Want to purchase a ring protect account and no matter what I cannot pay with visa debit card. My bank tell me its because ring are not using 3ds authentication and there is nothing they can do. Ring say its not an authentication meth9d they use, so options are use another card! The bank tell me that this authentication method is industry standard and ring won't have it! The bank even said its an FCA regulation. I have no problem with debit card for any other payment I make. Yet ring just say use another card...even though I only have a credit card and don't wish to use and shouldn't have to. I asked for a copy of all of the recordings of calls id made regarding this issue....we don't have access to send you those...again reallytf!! You can request your data via the app....and yeah didn't have the option to request call recordings. It's not the case of me trying to be difficult it's a case of these guys can't even process a payment on a visa debit card and won't listen!!