Terrible customer service experience Terrible customer service experience. I was planning to buy a camera through their website, but when I looked again, saw a different price because their so-called offers did not mention expiry dates. They change the prices as they wish without informing users. When I wanted to raise this as a complaint so they could improve the user experience by simply adding an offer end date on their website, the representative started being in denial and ignoring my feedback. He was rude and it was disgusting to see how he was patronising like I should sign up on their website to avoid missing out on offers even though I didn't ask for his advice. They are incapable of receiving any customer feedback. I will NOT buy their products

Doesn't work! We have very fast reliable WiFi but the doorbell never works or when it does it alerts to a ring minutes after the person has pushed it so by that time they've already left. Have reset everything numerous times and followed all instructions to fix it but it doesn't help. Worked absolutely fine when we were on the subscription (we don't need to record so only used the free subscription that came with it). Wouldn't have bought it if we knew we would have to pay a subscription every month but it states it should work fine without it. Doesn't work at all and I'm constantly missing deliveries and visitors. Waste of a lot of money! Terrible. Save your money and go with a better company that's not just after more money every month.

Put subscription up without warning by… Put subscription up without warning by at least 70% cancelled going elsewhere now not a trouble free product avoid

Appalling customer service My ring door bell battery lasts a few days maximum on full charge , I pay the full ring subscription. When I called to ask for help I was told there’s no complaints department and they don’t except complaints and there’s nothing they can do

Invested in the ring system to protect… Invested in the ring system to protect my property. Paid the subscription for a few years now. The doorbell camera didn’t record my car being broken into on my drive. I called customer services who said my doorbell camera is working correctly and was not offline at all during that evening. They offered me £8 refund for one month subscription. I declined and asked for a refund which they have given me for the year subscription. I have decided to invest in a more reliable system with no subscription. Leaving me with multiple ring devices no longer required. Hundreds and hundreds of pounds wasted. I wouldn’t rely on Ring products for home security.