Useless Useless. I cannot belive the experience I have had so far. I wouldnt mind but I'm actually trying to pay for a service and going round in circles. Want to purchase a ring protect account and no matter what I cannot pay with visa debit card. My bank tell me its because ring are not using 3ds authentication and there is nothing they can do. Ring say its not an authentication meth9d they use, so options are use another card! The bank tell me that this authentication method is industry standard and ring won't have it! The bank even said its an FCA regulation. I have no problem with debit card for any other payment I make. Yet ring just say use another card...even though I only have a credit card and don't wish to use and shouldn't have to. I asked for a copy of all of the recordings of calls id made regarding this issue....we don't have access to send you those...again reallytf!! You can request your data via the app....and yeah didn't have the option to request call recordings. It's not the case of me trying to be difficult it's a case of these guys can't even process a payment on a visa debit card and won't listen!!

Put subscription up without warning by… Put subscription up without warning by at least 70% cancelled going elsewhere now not a trouble free product avoid

Patronising staff The most rude, unhelpful and patronising customer services. I did not understand something about my billing so I asked for an explanation. The colleague replied with ‘Do the math’! I then said this is complicated, to which the colleagues replied with ‘No it isn’t’! I cannot imagine how awful this would have been if I was a vulnerable or elderly person! Ring have increased their prices by £15 this year and clearly none of the revenue has been reinvested in training their staff!

Motion alerts don't always work My mom is 94, lives alone, also has dementia. We installed Ring door to monitor people at her front door, but also so we would be alerted if she went outside We find the alert system erratic and doesn't always trigger alert on my phone. Done everything advised in FAQ. No joy

Difficult to return Difficult to return. Have to contact customer service but the chat button doesn’t work.