Terrible company to work with Terrible company to work with. They took months to schedule restoration work and I ended up having to go elsewhere. I used them for water mitigation and demolition at the advice of my insurance company. They couldn't resolve issues with my insurance company and charged for water mitigation that 4 other restoration companies said was unnecessary when I had to get quotes for restoration work. They charged a fortune for fans that other companies said was unnecessary. The cost of the fans was the only break I asked for in regards to their invoice. Yet they are steadfast in those charges. If you want upfront people to work with and reliability in getting things done, go elsewhere.

Incompleted work and false/misleading review site First off, their "official" review site is ConsumerAffairs.com which sounds official, but is not a government agency nor is it regulated by any. (Many states and even counties DO have a consumer protection bureau, usually called -- ready? -- Consumer Affairs. So even their public-facing "review" site is a sham. Ask yourself why there are no Google reviews. Now to specifics. There are several, but the bottom line is this one: They moved all the furniture out of the way to dry out a flood. Everything was crammed into one back room and a hallway. After 3-4 days of fans, they came to get the fans but then told me I was on my own to move all the furniture back. Besides being a d*ck move, it was contrary to what was promised up front. When I complained to the local HQ, I was told the teams were "too busy" to move the furniture back. Use ANYONE else.

DON'T USE THEM! HORRIBLE SERVICE! Bad communication, they lie and push you into purchasing materials that they want instead of what you want. They damaged my home while attempting to repair it. They installed flooring, but cut it all short so you can't keep it down with trim pieces. When bringing this up, I was told 'it's normal'.. no it's not normal to have your brand new flooring coming up because you did it wrong! They are dirty and will take your money. AVOID!!!

Poor communication, dragging their feet We had water damage from the heavy snow this past winter, the insurance company connected us with Service Master. The lack of communication is worst than any company we have never dealt with. The trade people they brought in left their garbage behind and more damage than what they fixed, we need to have our kitchen sink, counter top and stove replaced after. It’s almost 4 months now, we are still waiting for them to come up with a date, our whole kitchen is still boxed up.

BEWARE, WOMEN and CHILDREN Rebecca Romulus March 13,2023 BEWARE: WOMEN, CHILDREN... My house burned at 3:30 AM May, 2021.. miraculously my children, grandchildren, and I were able to escape. In complete emotional and physical exhaustion, I randomly called Service Masters of Wilmington the same morning.. They performed little to no professional help, I found one of the employees overdosed on my porch swing, and the other workers standing around SMOKING CIGARETTES! At that time I discontinued this service, leaving me with exorbitant expenses (75 K)"owed" them for >$25,000.00 of actual work. This doesn't include the fact that they totally splintered and removed my entire beautiful hardwood floors and Italian terracotta tiled kitchen floor. Mr. Bond's exorbitant and fraud-like charges were impossible to pay under the tragic financial and emotional distress placed on me by Service Masters. I have been unable to complete my home..thereby being sporadically homeless for1.5 years. These two components are what James Bond's business is based on. Especially for single mothers like myself. They placed a lien on my house, which has prevented me to use this for any loan to pay them $75,000.00 for nothing. Also charging me interest and storage fees per 1.5 years and continuing.. They used the items of my dead Son, Mother and Father, all family photos, books, my artwork and paint supplies as leverage. Attorney Wes Jones pursues for them this kind of law suit on innocent women and children , leaving them homeless and financially unable to proceed with life.There is no way to legally fight these type of monstrous "business?" people. Call ServPro of NHC..they are honest and reputable. PS.. I have never once been allowed to meet or speak with Mr. Bond, at my request to his "attorney". UNBELIEVABLE.. I ended up having to pay James Bond upward of $100,000.00 including >1 year storage, with SM holding my things hostage, his attorney fees, and the incompletion of my house.. no funds to complete it. I continue to live in my car, as motels and AirBB have also drained me financially, emotionally, and physically. SHAME ON JAMES BOND and his attorney.