Poor communication, dragging their feet We had water damage from the heavy snow this past winter, the insurance company connected us with Service Master. The lack of communication is worst than any company we have never dealt with. The trade people they brought in left their garbage behind and more damage than what they fixed, we need to have our kitchen sink, counter top and stove replaced after. It’s almost 4 months now, we are still waiting for them to come up with a date, our whole kitchen is still boxed up.

DON'T USE THEM! HORRIBLE SERVICE! Bad communication, they lie and push you into purchasing materials that they want instead of what you want. They damaged my home while attempting to repair it. They installed flooring, but cut it all short so you can't keep it down with trim pieces. When bringing this up, I was told 'it's normal'.. no it's not normal to have your brand new flooring coming up because you did it wrong! They are dirty and will take your money. AVOID!!!

Expensive and innefective Unfortunately, my experience with ServiceMaster Restore in NH was disappointing. The results were ineffective, and their treatment of my kitchen cabinets was careless, resulting in damage. Despite their promises and assurances, the mitigation measures employed by the company proved to be ineffective in resolving the problem. The moisture and water accumulation persisted even after their intervention, leaving me frustrated and concerned about the long-term implications for my property. To make matters worse, their handling of my kitchen cabinets was careless. The technicians seemed to disregard the importance of delicate handling and caused damage to the cabinets during the installation of their equipment. I am disappointed by the lack of professionalism and attention to detail demonstrated by ServiceMaster. I had expected a reputable and reliable service, but unfortunately, they failed to meet these expectations. I urge the company to consider the impact their actions have on their customers' satisfaction and the reputation of their business. In light of my experience, I regretfully cannot recommend ServiceMaster to others in need of water mitigation services. I hope that by sharing my feedback, improvements can be made to avoid similar issues in the future and ensure a more satisfactory experience for future customers

Incompleted work and false/misleading review site First off, their "official" review site is ConsumerAffairs.com which sounds official, but is not a government agency nor is it regulated by any. (Many states and even counties DO have a consumer protection bureau, usually called -- ready? -- Consumer Affairs. So even their public-facing "review" site is a sham. Ask yourself why there are no Google reviews. Now to specifics. There are several, but the bottom line is this one: They moved all the furniture out of the way to dry out a flood. Everything was crammed into one back room and a hallway. After 3-4 days of fans, they came to get the fans but then told me I was on my own to move all the furniture back. Besides being a d*ck move, it was contrary to what was promised up front. When I complained to the local HQ, I was told the teams were "too busy" to move the furniture back. Use ANYONE else.

Fraud!!!! I wouldn’t even give them one star. What service master in Moose Jaw is doing is fraud. Beyond poor workmanship, they didn’t do half the work they were supposed to but claimed they did. I don’t even have baseboards or light fixtures. They even offered to pay me off for work that wasn’t complete.