Professional VERY Professional phone service which is non-existent from 3 other services that I called. Would use again.

They sent me a security guard when no one else would. I needed a security guard to handle an unusual, one-off situation (terminating a live-in employee who had anger management issues). I called several agencies, but no one even called me back, except CPS. CPS sent me a guard when I needed one on short notice. He arrived on time, and the price was reasonable. I will definitely call CPS if I ever need a security guard again.

CPS Security We originally hired CPS Security for their specialized job, securing construction sites. We liked their service enough to hire them for security at our apartment building in SF, which needs a guard 16 hours a day. We've used them for six years. They charge far less than other companies, and we've had very few problems.

Unreliable at best I currently work with CPS and have had communication problems with them for a while. The sales manager assigned to our account, Terry, never answers his phone nor messages. When trying to contact the local dispatch and local branch manager, I am told by a receptionist that they will get back to me and calls are never returned. In the last 4 months I have had to train 4 new guards, As I have had to have 4 removed from my site for multiple reasons, including playing on company equipment, driving at a high rate of speed and burning out in my truck yard, and allowing 3 security breaches in 48 hours, resulting in product loss to our company. The only reason I am still with them is one of our guards who is level headed and can make decisions to protect the facility, and knows when to call for help from my team.

Outstanding account executive professionalism Cynthia Kibby is our account executive sales representative and for the last 10 years has done a fantastic job serving all of our many challenging projects. She often can accomadate last minute requests to provide guards or install cameras. She does what she promises so I don't have to wonder if things will get done.