Terrific service and quality We have worked with United Floor for two carpet installations now (master bathroom small area, and living room). Both experiences were outstanding. They helped us select great quality carpet and recommended padding. One of the carpets had a "fold" in it -- originated with the manufacturer -- and they worked with us to get the problem sovlved. Really personal service and the installed carpets look and feel wonderful. Pricing was reasonable and well worth it, given the level of service. Highly recommend.

The manager came to my house to measure… The manager came to my house to measure my room. When the installers came they informed me that the carpet was too small for the room and I would have to pick something else. When I went back to the store, the "gentleman" working there was rude and tried to limit me to their cheapest carpet. The sales girl had told me the week before that the carpet he was trying to exchange for was what they sold to landlords for rentals. Then he took me back to the remnants and forced me to choose from a tiny selection of which only two fit my room. I was not happy with the way I was treated, especially when it was THEIR mistake. I'm giving them 3 stars because the sales girl, Adrianna was wonderful.

Extremely Unhappy in Merced The product installed had no resemblance to the sample provided by United Floor Covering/Carpet 1. Although we realized that there would be some variance because it was a natural wood product, the sample showed almost no variation in color, while the installed product varied dramatically with many pieces much darker than the sample. The sample had no prominent knots; the product had numerous dark knots and filled areas. We made our likes and dislikes clearly known to the salesman. We never would have gone with a sample that looked like what we got; we would have rejected it out of hand. The salesman called us many times prior to contract signing (sometimes twice a day); we did not hear from him again after that, except for a brief visit on the first day of installation. When we expressed our concerns over the coloring/variation, he said relax and guaranteed we'd love. Not loving it!!! Midway through installation we contacted Dave and requested he visit and bring the sample. He came the next morning (without the sample). He again expressed our concerns over the coloring and extent of variation; he said he personally liked the variation. Silly us, we thought that what we liked was important. Guess not. We had no issues at all with the installers themselves. They did the best they could with the product they had to deal with, even though they said it was much more difficult to install than most hardwood floors. The sample was not representative at all. This is certainly the fault of the distributor; if United Floor Covering had previous experience with this particular floor they definitely led us astray as well.

I've been very pleased with my… I've been very pleased with my experiences with United Flooring, they replaced the carpet with hardwood 2 years ago, and replaced linoleum with tile this year. Owner is very nice to work with, and the workers did an excellent job.

We love the product recommended and… We love the product recommended and were very pleased with the installers. They worked hard to make this process as inconvenient to us as possible.