Easy smooth transaction I found audiovideonation listing a samsung un65f9000 at the most competitive price I can find. Since they look like a new seller, I was nervous as first but I called them and I'm glad I did. They answered all my questions and I had a lot . Merchandise was delivered yesterday in a very professional manner. They allowed me to inspect my tv which is what I was worried about in the 1st place. I am very satisfied with my purchase and I highly recommend these guys!

Terrible shipping problems Terrible shipping problems. 17 days and counting on items purchased. Danielle promised phone call back yesterday to tell me shipping status, and she never did so. At times, you cannot get through to them on telephone, and no answer to email.

Very happy process As I shopped and compared pricing from different web sites I decited to call before ordering .. The gentleman who I spoke to on the phone answered all my questions and eased my concerns. I ordered my new reciever, received my UPS tracking number, 5 business days later it arrived at my door. I would most defiantly order from Audiovideonation again..

Customer Service over the top Hi, I recently bought accessories as a surprise for my boyfriend's home theater system. When I got the package I found out I had ordered the wrong ones. Thank goodness for Stephanie at Audio Video Nation -- she called me shortly after my email, helped me get my return processed, and helped me buy the right ones. I really appreciated her patience and help. Thanks so much

Pleasantly pleased! I looked around for a while for my Samsung Plasma TV. I ran across a lot of bad reviews of other online retailers, so I was very hesitant to even order online. Audiovideonation was a little more expensive than some of the other sites, but I still saved $350 over the big box stores. I recieved my TV in about two weeks after my order was placed, which is a little long but i do live in SD outside of their normal delivery area, so it took a little longer. It came it great shape and works well! It was a new in the box USA model just as described! I had a very good experience, despite being very nervous about placing such a big ticket item online.