Great service! I had reservations about buying from a small company. I ordered a 65: Sony 4K HDTV and when it arrived, I noticed the thin frame had a slight bend and the screen was warped. I refused the shipment. William was very helpful and stood behind the sale. When the Sony was returned, he shipped a new TV and send me the tracking information. The new HDTV arrived and had a unbent frame and clear screen. William was 100% professional and took ownership of the problem followed up with a phone call call to make sure I was happy. Great customer support and service!

Shady I ordered an HDTV from these guys because they had the cheapest price I could find on the model I was looking for. Before shipping the order, a representative named William called me and *insisted* that I upgrade to freight shipping (instead of using the free shipping I chose), that I add a 3-year third party warranty, and that I add insurance. He also asked for my credit card security code over the phone. Those are some slimy low-ball sales tactics. I canceled the order and shopped elsewhere.

Terrible shipping problems Terrible shipping problems. 17 days and counting on items purchased. Danielle promised phone call back yesterday to tell me shipping status, and she never did so. At times, you cannot get through to them on telephone, and no answer to email.

Worst Company- Never Buy I placed an order for TV during Thanks Giving and still waiting for it. Whenever I call, they say they have over sold it and pay more or choose different TV or forcing me to cancel the order. Complained to BBB and no use. If you send about an inquiry about the TV, they reply saying it is available at higher price. Unfortunately there is no 'Zero' star to rate.

I had the best customer service experience with Mike! I'm so happy I went with these guys to help me pick out and instally my new home entertainments system. The first thing that impressed me was the service. Not pushy at all, just nice and knowledgeable. I ended up buying a great system based on their recommendations. It was installed a few days later and everything went really smooth. Everything was set up quickly and efficiently , including hanging the TV and placing the speakers and sub-woofer perfectly. All around great service.