Customer Service over the top Hi, I recently bought accessories as a surprise for my boyfriend's home theater system. When I got the package I found out I had ordered the wrong ones. Thank goodness for Stephanie at Audio Video Nation -- she called me shortly after my email, helped me get my return processed, and helped me buy the right ones. I really appreciated her patience and help. Thanks so much

Shady I ordered an HDTV from these guys because they had the cheapest price I could find on the model I was looking for. Before shipping the order, a representative named William called me and *insisted* that I upgrade to freight shipping (instead of using the free shipping I chose), that I add a 3-year third party warranty, and that I add insurance. He also asked for my credit card security code over the phone. Those are some slimy low-ball sales tactics. I canceled the order and shopped elsewhere.

William was very knowledgeable, Lightning fast Service I must say i am very surprised with the level of service i received i called in to place a order on a 70" led and was not sure between two models and i was very surprised of the amount of knowledge William had to point out the positive and negative of both TV's . there was no pressure and i felt very comfortable with the decision i made. Tv was up and running in my living room within 2 days. thank you

I had great experience I had great experience. Delivery was fast, product excellent. I definitely recommend this store.

Terrible shipping problems Terrible shipping problems. 17 days and counting on items purchased. Danielle promised phone call back yesterday to tell me shipping status, and she never did so. At times, you cannot get through to them on telephone, and no answer to email.