The AVN crew was very professional The AVN crew was very professional, polite and easy to communicate with. They gave us a listening ear to every important area we needed paid attention to. They also arrived on time for the recording gig we hired them for. Couldn't get any better. Absolutely satisfied.

Customer Service over the top Hi, I recently bought accessories as a surprise for my boyfriend's home theater system. When I got the package I found out I had ordered the wrong ones. Thank goodness for Stephanie at Audio Video Nation -- she called me shortly after my email, helped me get my return processed, and helped me buy the right ones. I really appreciated her patience and help. Thanks so much

Pleasantly pleased! I looked around for a while for my Samsung Plasma TV. I ran across a lot of bad reviews of other online retailers, so I was very hesitant to even order online. Audiovideonation was a little more expensive than some of the other sites, but I still saved $350 over the big box stores. I recieved my TV in about two weeks after my order was placed, which is a little long but i do live in SD outside of their normal delivery area, so it took a little longer. It came it great shape and works well! It was a new in the box USA model just as described! I had a very good experience, despite being very nervous about placing such a big ticket item online.

Terrible shipping problems Terrible shipping problems. 17 days and counting on items purchased. Danielle promised phone call back yesterday to tell me shipping status, and she never did so. At times, you cannot get through to them on telephone, and no answer to email.

I had the best customer service experience with Mike! I'm so happy I went with these guys to help me pick out and instally my new home entertainments system. The first thing that impressed me was the service. Not pushy at all, just nice and knowledgeable. I ended up buying a great system based on their recommendations. It was installed a few days later and everything went really smooth. Everything was set up quickly and efficiently , including hanging the TV and placing the speakers and sub-woofer perfectly. All around great service.