Shady I ordered an HDTV from these guys because they had the cheapest price I could find on the model I was looking for. Before shipping the order, a representative named William called me and *insisted* that I upgrade to freight shipping (instead of using the free shipping I chose), that I add a 3-year third party warranty, and that I add insurance. He also asked for my credit card security code over the phone. Those are some slimy low-ball sales tactics. I canceled the order and shopped elsewhere.

Perfect Valentine's Day Thanks AudioVideoNation for making Valentine's Day a success! I got my new flatscreen TV delivered and everything in time for Valentine's Day. Excellent customer service representatives there helped me get everything planned perfectly and I will come back and shop here again

Loving this tv! New samsung flat screen just got delivered today! I had great customer service. Placing my order online was easy and a company rep even called to verify and double check all my info before it shipped!! I'm very happy with my entire transaction, start to finish.

I had the best customer service experience with Mike! I'm so happy I went with these guys to help me pick out and instally my new home entertainments system. The first thing that impressed me was the service. Not pushy at all, just nice and knowledgeable. I ended up buying a great system based on their recommendations. It was installed a few days later and everything went really smooth. Everything was set up quickly and efficiently , including hanging the TV and placing the speakers and sub-woofer perfectly. All around great service.

Customer Service over the top Hi, I recently bought accessories as a surprise for my boyfriend's home theater system. When I got the package I found out I had ordered the wrong ones. Thank goodness for Stephanie at Audio Video Nation -- she called me shortly after my email, helped me get my return processed, and helped me buy the right ones. I really appreciated her patience and help. Thanks so much