Greg H Goepfert
GBVery Poor Quality Mats I bought the Get Rung 1" mats for my new school and was disappointed from day one. The mats have stains on them, they are slippery, they are hard as a rock, the red mats are all different shades and the color of the red mats gets on your feet and uniform when you work out on them. I have had mats from several other company's and have never had issues like this. I went cheap and got what I paid for. Do yourself a favor and spend a little extra money to get a quality mat. When I brought this up to the owner of Get Rung about a month ago, he said he would check with the factory and never contacted me since. I guess I should of known that a cheap price would mean a cheap mat.
JAB
GBTrash time for these. WORST CUSTOMER SERVICE - THEY ARE ACCUSATORY AND PUSH BLAME ON CUSTOMER (in my opinion). All I wanted was to know the lifespan of their product and I get accused to trying to get in a "pissing match" with them (their words not mine). So I wrote a not so glowing review of this product but I have since changed my review to talk and show the poor customer service I have received. Either way the product totally fell apart (after 10 years of basically no use) but it was the way I was treated that is appalling and I want potential customers to read for themselves and decide so I will include their and my correspondence with each other and let you be the judge. This is what I first wrote: "I have a question I have 20 of these tiles 10 red and 10 white. How long are they supposed to last as the red ones are all dried out and falling apart. They were hardly ever used and kept in the storage bag." This was the companies response: "Under normal conditions they typically last many many years. I have no idea under what conditions they were stored in and how they were affected. Sort of impossible for us to speculate." I wrote back: "Well they are about 10 years old. I wasn't sure if they had a lifespan of the foam." They wrote back: "Plus if you have that amount of tiles, you may not have bought from us as we don’t sell in those quantities." I then left a poor review and this is what they wrote me back asking me to remove the review: "Really? You write us a 1 start review based on this interaction? Let me help here a bit and I hope you choose to do the right thing. 1) You cannot buy 10 tiles of a color, those are pack if you take the time to review the ordering 2) we have no idea what storage conditions are. In AZ here, that could be very hot and dry and most things don't last 10 years 3) you could not have spent $500 on 20 tiles of any of our products, no way about that, way more than ours cost 4) when you don't use any flexible product for 10 years, it can lose its elasticity, this is common sense Now, we are happy to help, but it seems you are just looking for some sort of a fight with us and we don’t' even thing you bought from us to begin with. Happy to help you out, but kindly remove that review as it is not pertinent." I wrote back with pictures of their product showing it was theirs and falling apart: "my apologies it looks like 12 and 12 of each I didn't count them all but it sure looks like your product to me." This is the response I get back again asking me to remove my poor review: "Great, of course it is ours seeing that. But you let some foam rot in a dry hot basement and our reply to your message should have found no offense to you whatsoever. We answered what we could. Your review online was an incredibly uncalled for act of aggression and spite. We are formally requesting you remove it. thank you" My response: "Actually my basement is kept at 68 degrees and humidity is kept between 30 to 50 percent. And all I asked was how long they should last which you did not answer. " And their final response: "Actually did and still had no idea about storage when I did. I’m not continuing this stupid pissing match with you. Clearly you are just someone wanting to D’ana he to others, hence the review. We d already files a claim so be it. Thanks for reaching out to simply harass us. We won’t rely further. You should be ashamed of yourself " So you decide for yourself if this is a company you want to give your business to. I'm just letting you know what happened to me.
Greg Bak
GBAwesome Product/Speed/Service Ordered a set of floor mats for my upcoming camping trip (plan on using them to soften the flooring of my tent, and to prevent my air mattress from sliding around). I ordered well in advance thinking that I wanted to give extra time for shipping since I was doing the standard shipping method. When one of the items in my order turned up to be out of stock, I received a personal email from a representative stating that they would send what they had on hand now, and the remainder in a week or so when the rest was available. I received my order within 5 days of purchase, and now I am just sitting around waiting for camping season to start! Thanks a ton for everything, now can you make it spring?
Pamela Hayes
GBOrdered BLUE, received BLACK ORIGINAL REVIEW: Delivery was slower than expected, but to my surprise my order for blue mats was ignored. Instead, black was sent. I've sent an email with a copy of my order for BLUE, am awaiting a reply. How frustrating and totally unnecessary. I ordered from you based on a friend's referral - not good! UPDATE: After receiving numerous nasty emails over the next several hours, the company sent the blue mats.
Glenn Farris
GBMMA Mats We used the Get Rung 1" MMA mats for our Dog Training facility. They are incredible, and so durable. We stronly recomend Get Rung products for all business flooring. Glenn Farris, cpdt Alpha K9 Academies Visalia Ca. 93292