They really came through for us with… They really came through for us with super fast response when our dishwasher broke and flooded our kitchen. Their tech was at our house just hours after we called and worked really hard to remove all the water and dry thing out before any major damage was caused. Amazing service and the price was very fair considering it was an emergency.

Fast and quality service We hired their branch located in Newark, NJ and it was a great experience. The team showed up within hours after we called and didn't waste time extracting the standing water that flooded our basement bathroom. They worked fast to minimize damage, and made this stressful incident much easier to handle.

These guys price gouge ($2K more than… These guys price gouge ($2K more than max allowed for a medium sized job), do shabby work (left debris everywhere, didn't sweep, very sloppy job on removing drywall) and try to skip doing work (won't move furniture or carpet they were paid to remove). This felt like a hustle from start to finish - all they want you to do is pay ASAP but they won't complete the items that you paid for.

This is not a company its a joke and… This is not a company its a joke and they tried to rip me off and gave me the creeps just staring at me the whole time they were there nothing got clean they just left my carpet soaking wet with even more stains from there filthy feet

Avoid Flood Damage Pros Avoid Flood Damage Pros. I've meant to post this for awhile, as a warning for anyone who experiences a flood or other disaster at their home and needs remediation services. We had a flood in our home due to our washing machine overflowing and draining from the second floor, through our ceiling and onto our first floor. The overall experience with Flood Damage Pros was extremely frustrating. Looking back, it was clear that they know their clients are in a challenging position having just experienced a disaster at home, and are willing to take advantage of individuals. Unless you've been through this before, you have no idea what is necessary as a remedy to a flood. You have to rely on the honesty and experience of the "experts." How would we know if air scrubbers or air movers are necessary? Should they be running for two days or three? Is additional cleanup, drywall work or microbial treatment necessary? No clue!! But, Flood Damage Pros presents you with a quote (ours was for over $3000), that includes a long list of items with little explanation other than that they recommend this approach, and if you don't move forward you are going to have to pay them a few hundred just for them coming out. You also have to pay in advance, and when signing you have to rate their work. That's right, you have to rate them before they do any work...which should have been a signal that something was wrong. We decided to move forward because we were in a bind and needed the mold remediation to be completed ASAP. Once they did the work however we found that about $800 of the work that was on the invoice wasn't actually executed. There were various bogus charges that were clearly added to pad the fee, hoping we wouldn't question them. We ended up fighting with their customer service manager and ultimately their owner for weeks to try and get those ridiculous prices removed from the bill. Ultimately, they said they would remove the prices, but ONLY if we signed a waiver stating that we wouldn't post anything negative about them, or sue them. No wonder they have good ratings online and are able to take this approach with unsuspecting clients. They only provide refunds to guests if they agree not to put up a negative review or post. They are silencing their critics. Another way in which they are taking advantage of people in a tough spot. Anyway, I wouldn't sign it...so here's my post! Others need to know to avoid using this group. I can't recommend another group as this is my only experience with remediation services, but there has to be someone better out there. Avoid Flood Damage Pros at all costs! Don't trust the five star reviews. I'd give 0 stars if I could.