WILL USE THEM AGAIN Fast, efficient, professional-- these guys know what they are doing. I had to use them a few times and every time they do an amazing job. Very clean & wonderful to work with.

Fast and quality service We hired their branch located in Newark, NJ and it was a great experience. The team showed up within hours after we called and didn't waste time extracting the standing water that flooded our basement bathroom. They worked fast to minimize damage, and made this stressful incident much easier to handle.

Avoid Flood Damage Pros Avoid Flood Damage Pros. I've meant to post this for awhile, as a warning for anyone who experiences a flood or other disaster at their home and needs remediation services. We had a flood in our home due to our washing machine overflowing and draining from the second floor, through our ceiling and onto our first floor. The overall experience with Flood Damage Pros was extremely frustrating. Looking back, it was clear that they know their clients are in a challenging position having just experienced a disaster at home, and are willing to take advantage of individuals. Unless you've been through this before, you have no idea what is necessary as a remedy to a flood. You have to rely on the honesty and experience of the "experts." How would we know if air scrubbers or air movers are necessary? Should they be running for two days or three? Is additional cleanup, drywall work or microbial treatment necessary? No clue!! But, Flood Damage Pros presents you with a quote (ours was for over $3000), that includes a long list of items with little explanation other than that they recommend this approach, and if you don't move forward you are going to have to pay them a few hundred just for them coming out. You also have to pay in advance, and when signing you have to rate their work. That's right, you have to rate them before they do any work...which should have been a signal that something was wrong. We decided to move forward because we were in a bind and needed the mold remediation to be completed ASAP. Once they did the work however we found that about $800 of the work that was on the invoice wasn't actually executed. There were various bogus charges that were clearly added to pad the fee, hoping we wouldn't question them. We ended up fighting with their customer service manager and ultimately their owner for weeks to try and get those ridiculous prices removed from the bill. Ultimately, they said they would remove the prices, but ONLY if we signed a waiver stating that we wouldn't post anything negative about them, or sue them. No wonder they have good ratings online and are able to take this approach with unsuspecting clients. They only provide refunds to guests if they agree not to put up a negative review or post. They are silencing their critics. Another way in which they are taking advantage of people in a tough spot. Anyway, I wouldn't sign it...so here's my post! Others need to know to avoid using this group. I can't recommend another group as this is my only experience with remediation services, but there has to be someone better out there. Avoid Flood Damage Pros at all costs! Don't trust the five star reviews. I'd give 0 stars if I could.

Professional and Experienced Technicians I called these after I tried a few other companies with no luck. I have to say the guy who answered my call was a bit confused, perhaps he was new. He transferred me to the head technician, and I was able to book an appointment the same day. They came and took over immediately, answering all of my questions in details and manage to gain my trust. I hope I won't be needing them again, but if I do, I know who to call.

Great job by a great team. Dan is the nicest person I know. He caught me in a really bad day, dah..my carpet was soaked, but he took it and managed to complete the job quickly and to my satisfaction. Use them, they’re good.