Erin
DEWonderful service! Helpful, patient and incredibly dedicated to getting my things safely from the US to Germany! Everything was packed so carefully that even my almost entirely glass PC case showed up in perfect condition. I really cannot thank Dave and co for all their hard work!
ron
GURainier Overseas Movers to the Rescue In December 2022, my wife was diagnosed with cancer, we moved from Guam to Seattle for treatment. Throughout 2023, she courageously went through all her required treatment. However, in the latter part of the year, doctors advised us, the treatment wasn't working and she had months to live. On January 10, 2024, my loving wife and best friend of 32 years, and the mother of our two sons passed away. During the last few months of 2023, I searched out moving company's for quotations to ship our household goods and car back to Guam. I narrowed my search to two company's Rainier and Navis. Both company's provided me with reasonable quotes, as I thought, for door to door service with Navis being the cheaper of the two. When the time came for the move, Rainier wasn't available on the day I needed, whereas Navis was, so of course I went with them. They came and their movers were nice respectful young and rather quick about the job. Everything was going well, as I thought. After returning to Guam, and laying my wife to rest. I called Navis to find out the status of my goods. It was at that time, I discovered that the quote they provided me was not door to door, but door to the port on Guam. So apparently, I was responsible to transport a 20ft container from the port to my house. And adding further insult, he told me that my goods required a bigger container, and the cost would be $16,500 and it still would not be door to door delivery. I told him there were many transport companies on island he could have coordinated with but he claimed he called and emailed but never received any responses. So despite all my sadness and depression of losing my wife, and having limited funds, I reached out to a local company named De Witt. They told me they never received a call or emails from anyone from Navis. They then advised me to call Rainier Movers, as they were a company who they have done business with for years and never had any issues. So I called Rainier again and spoke with Chuck Crosslin. I am not sure what his title is with the company, but today he is my Guardian Angel. I explained the whole situation to him and within a week, he fixed everything. Here's the most ironic part of it all. Navis charged me only $2,900 for the work they did, while Rainier charged me the difference, to pick up my goods from Navis and to ship it to Guam, all for the same price of what they originally quoted me for. So where and what was that extra $6,000 plus charge for. In ending, me and my sons are now at peace, albeit bittersweet, knowing that our household goods that contain all of our furniture that my wife picked out, to include all of her personal effects, that we can receive and hold onto as special memories, of their mother, my wife and best friend. Thank you and God Bless you Mr. Chuck Crosslin, our Guardian Angel. And Rainer Overseas Movers.
Barbara Palermo
ITOverall it was a good experience Overall it was a good experience. Our items were packed and stored for two months and then shipped overseas. It arrived a day earlier than expected. All the paperwork was handled by the movers, which was nice. All of our fragile glassware and paintings arrived in tact but a few pieces of antique furniture suffered minor damage and one leg on one of the dining room chairs broke off.
Mad C
DEChuck Crosslin stewarded us through the… Chuck Crosslin stewarded us through the process of shipping our household goods from Seattle to Berlin. Communication was thorough and prompt during the months preceding the move, and throughout the months until it arrived. Their sub-contractor Mitchell did a very professional, efficient and friendly safe packing of all our goods. It was an unexpectedly pleasant experience with both companies; though we were well-organized and prepared which no doubt also helped. Through no fault of anyone in this process, the shipping took a bit longer due to the Panama Canal water level problems. Despite the delay Chuck stayed in touch, as did the European company handling the move on the continent, Gosselin. Everything arrived and not a thing, china, photo lenses, crystal, lamps, art work - was damaged in any way. It was beautifully packed to fully protect the contents. I couldn't recommend Rainier Shipping and Chuck Crosslin more highly. Extremely satisfied with the experience from beginning to end.
Margaret
NOSo good I hired them twice! So good I hired them twice! International moves are stressful--but Rainier made mine so much easier. I had two from the US to Europe, the first at the end of Covid times. For the first move I did all the research, called a bunch of companies, had estimates, and Rainier looked like the best. And they came through: one of the best prices, quick to answer any of my questions with patience and good humor (thank you Chuck!), coordinated all the details and managed the paperwork, and used good local companies that were on time, efficient, nice to work with and did great packing and delivery work. For the second move, I didn't need to look around: Rainier was ready and did everything right, again. Thank you, Rainier, for making two difficult moves so much better than I thought they could possibly be!