Great work!! Team members were amazing to deal with! They were polite and communicated regularly with us before our move. They were also very empathetic towards our situation which we told them earlier. We can’t thank them enough for being so understanding.

Do not use Brightside!!! They will scam you! So far my long distance move experience with this company has been awful. The sales agent that originally booked my move (Levi) made promises he wasn’t allowed to make and wasn’t able to deliver on, and the service they contracted for us has been terrible. They showed up 6 hours late and then stayed until 1230am. My fiancé was there alone and they wouldn’t let her leave until she signed a document that increased our total move cost by over 30%. They stated we needed to pay more because we lived on the second floor and our totes were larger than they thought. I was clear about living on the second floor, and clear about the size of these totes during the estimate process. I’ve tried to get Brightside to resolve this, and they either say “too bad for you, you signed the document,” or they say they’ll get back to you and then they go home for the weekend. I wish they would do the right thing, but I think I should abandon hope for that at this point. Avoid this company at all costs!!! They will bait and switch you in a shameless fashion, and take advantage of you instead of help you during your stressful move time.

Quote was way-off This was one of the most unprofessional and disorganized moving companies I’ve ever worked with…for background, my sister PCSed with the military from Fort Sill, OK to LA California last year and was not able to sell her house immediately or afford a home of a similar size in California, so she kept her home and most of her furniture in Oklahoma temporarily…so to clarify, this was not a military-contracted move, this move was being paid for completely out of her own pocket. She found this company online and they seemed really professional and presented themselves as a small-locally owned company, they worked with her over the phone, going through her belongings picture by picture and she was quoted about $4k total. They also told her over the phone that the items she did not want moved to California (2 extra bedroom sets) could be disassembled and moved down the stairs so she could donate them to Habitat for Humanity. Since I live about 2 hours away, she asked me to come supervise the movers and to let them in the house/lock up after they left. I took the day off work and made the trip to Fort Sill. When the movers arrived (which they said they would arrive at 1030, but didn’t show up until noon), they asked me to show them through the house so they could total up the exact cost of the move, they also immediately told me that anything not going to California they would not touch…aka they would not disassemble or move the extra bedroom sets down the stairs. After totalling up the remaining furniture that was going to be moved, they said the finally cost would be almost 7k…about double what she was quoted, and they tried to justify this by explaining to me that she had forgot to mention a sofa and armchair that were upstairs and a few rugs and peices of hanging art. They also tried to mansplain to me that the packing materials and empty space between chairs and such had to be accounted for…which is ridiculous because that should be accounted for anyway in the original quote. They also tacked on several additional fees, including a fee for having stairs (which they already knew this was a 2-story home when she was quoted) and a fee for a “long-distance move” (again, they already knew before showing up that this stuff was being moved to CA) After receiving this new amount, I immediately called my sister and told her about the additional costs. She called the company and tried to cancel. Then I had to wait around for hours while multiple different managers from all over the country called, texted and emailed me (rather than going through her directly) to circumvent her and try to make deals to get me to not cancel the move. Eventually, they agreed to let her cancel, but told her she would lose her $1600 deposit. Myself and my husband are both in the military as well, so we have moved several times, both military-contracted and out of our own pocket…so from experience I can say this was not normal moving company practice and I would not recommend this company to anyone. There is always unexpected costs with moving and sometimes things get damaged, so I understand moving is usually a frustrating process, but this was extreme.

it was such a pleasure working the bright side moving group it was such a pleasure working with everyone. definitely a solid company to do business with as well as they make sure customers are happy and any and all wrongs are made right. definitely recommend these guys.

I thoroughly recommend this company! Fabulous service. The crew were polite and very careful with all our items. Couldn't have wished for a better service. Not the cheapest, but you get what you pay for and we would use these movers again without hesitation. Huge thanks to all of them for their continuous help.