I did not have a positive experience… I did not have a positive experience with Kerb. I hired them based on my friend's research helping me find cross country movers but unfortunately the information his research was based upon did not reflect the positive reviews Kerb had received. I was charged to have items packed in boxes the size of refrigerators I had previously stored in my cabinets and drawers like pillows, towels and blankets besides other light weight non-fragile items because it was not clearly communicated to me before the movers arrived, it was against their policy. When my furniture and boxes finally arrived, the movers did not wear masks even though we're in the middle of a pandemic, and they placed heavy boxes on top of fragile items so I ended up with broken plates that were in boxes clearly labeled "fragile: glass". I also noticed my items that were already covered in plastic were over wrapped in sticky brown packaging tape that was difficult to remove. One of my rugs was wrapped so tightly that it no longer rolls flat because it's creased in many areas by the tape. Many of my plastic storage containers arrived cracked with missing handles so I can no longer use them and the labels they used cannot be removed. Someone from Kerb called me to check in with me about the move and left a message on my voice mail but then he emailed me that he had spoken with me on the phone and that I communicated to him that the move went well which I never did. When I contacted him, he said he thought I was someone else even though he knew my name in the correspondence. I recently filled out a claims form about the damaged items and I received an email that they have approximately up to 120 days to determine the results of the claim which seems like a very long time for a customer to wait. I hope I will be compensated for the items damaged by Kerb even though it's determined by weight instead of the actual value of the items.

Great for an Out of State Move It takes double the effort to get someone comfortably moved to a new state compared a new area of town. It costs double the price which is why I felt I needed to be much more careful when selected a company to handle our move. Kerb offered competitive rates and most importantly worked within our schedule. We didn't need try and squeeze into a day or time they had available. We knew when wanted to move and they were able to honor. A few highlights about this business: - Movers are very outgoing and work hard. No oddballs or kids trying to make extra money. They all were professional hard working guys with experience. - Rates were transparent. No fine print, gas fees or surprise charges - They didn't arrive on time... they arrived early. First time I've seen that! Moving out of state isn't easy but these guys made the best of it and we're thankful we hired them for the job.

Jersey City - Brooklyn Had success with Kerb last week. Overall the move was made easy and the movers did a very good job. Before the move got underway they helped me find a rate plan that worked for me so I could get some help packing without paying top dollar for good service. Communication was great the whole time. I didn't see one thing that was damaged or even scratched when I was unpacking and organizing. My move was from Jersey City to Brooklyn. They were far less stressful to deal with compared to everywhere else that I called in the area. Would use again.

My experience with Kerb was was great My experience with Kerb was was great! They helped me every step of the way. Any time I emailed or called someone always got back to me within an hour max. I was dealing with a tight budget and specific time frame because I work in the evenings but they made it work! The driver was incredibly nice. Come to think of it the whole team I dealt with was patient, accommodating and friendly which made the whole move soooo much easier. Working with people you got along with makes things 100 times easier. Thank you guys again! I will definitely be recommending you to friends and family.

New Job, Great Move With a new branch location opening up for the company I work for, a new management position was available but it wasn't close by. After thinking about it for a week I decided to take advantage of the opportunity. I was going to move closer for the job. Kerb was available to book my move within just 4 days after I first called to compare. They relocated me out central San Francisco to a new apartment in Palo Alto. The rates, the service and staff were all very positive. The quote was accurate and they made the entire process easy. Thanks for knocking this out for me.