Horrible customer service experience, do not recommend Overall, my experience with trico was a nightmare. Setting up the pick up of my stuff went smoothly, and the delivery men on both ends of the move were wonderful to work with and did a great job. But dealing with this company administratively was the problem. It took almost two weeks of daily calls to the company to get any answers on when my stuff would be delivered, all under the pretense that dispatch would get back to me. They showed no remorse or understanding about the need to schedule in advance, because sorry, I have a job and can't just take time to move anytime. When I finally heard from dispatch, I was given 4 days notice for a 4-day delivery window. 2 days before the delivery window began, I still hadn't gotten an exact date, and then suddenly got a call from the delivery truck driver that he would be delivering the next day (1 day earlier than the delivery window they set). 4 hours before my scheduled delivery time, the delivery was cancelled, and they asked to reschedule for the following day, however my building had strict regulations on moving and time slots were already booked. I worked it out with the driver to reschedule for 2 days later. Following this, I got called by 3 different people from dispatch (one who literally yelled at me) telling me it was my fault that my stuff couldn't get delivered when they had notified me, and they would be charging me extra fees to put my stuff back in storage during the 2 day hold over period. After rectifying this with help from the delivery man, trico sent him on other deliveries that lead to a second cancellation on the day of my scheduled delivery. My stuff was finally delivered the following day, 8 hours outside of the scheduled time window. Thankfully, I received all of my belongings with very minimal damage, and again, don't blame the delivery men. Though it initially seemed that I would have very personal assistance in scheduling the move, the company was completely unhelpful when it came to getting my stuff delivered, and in the whole time I dealt with these problems with dispatch, there was never any follow-up to see how things went or make any apologies. I also directly asked when I booked if trico used third party delivery men/storage places for their moves (because I had researched and heard horror stories about these issues), and was told they did not when THEY DO - which was part of the issue in getting my stuff delivered. I felt taken advantage of and it was truly one of the worst customer service experiences I have ever had. I would strongly recommend against using them.

Happy Family Trico helped me ship my daughter some things to help fill her apartment up in Rhode Island. Everyone I dealt with over the phone as well as in person was easy to deal with and friendly. Moving things far away is expensive but if you're going to pay I feel like might as well come from a good company. That way you'll be less likely to have issues. Trico looked good online but more importantly they were good in person.

Helpful and professional. The staff I worked with were approachable and prompt. When I called, their response time was fast we planned and scheduled the entire move within an hour. The pricing was very reasonable and not a single thing was damaged throughout the process. I had a good experience and I am not one to use moving companies but this one worked out very well.

Moved out, thought it was gonna be tough, I was wrong. Moved out with my boyfriend in New York after talking about it for almost a year now. With him being out there and working most of the time, I know that I needed a moving company to help me out. I own way too much to do it on my own! His best friend was actually the one to refer me to this company because he said that it was affordable and you get a staff who knows what they are doing. When they arrived to my home, I explained to them what rooms needed to be cleared out first because I wasn't completely finished packing. They were quick and friendly. Their packing skills were definitely up there because not a single thing that I owned was damaged which was super great!! My boyfriend just bought me a new vanity mirror and they EXTRA EXTRA packed that for me without any hesitation. They were very considerate and not stingy with the packing materials. They ensured me a great and stress free moving experience and they definitely kept their promise. Huge Kudos to Trico!!

Moving done right. Too many moving has always been a drag. Every time I get hit with an extra charge too or they have me an hourly rate and they movers purposely drag. This was a different experience. I was moving out of state and my nerves were high. Not only on about affording the move because I just gave my 1st months rent to my new place but it was a long distance. So I felt like more could go wrong. Surprisingly Trico didn't mess anything up haha. They did really good actually. The came on time, I paid upfront, they helped me budget things and they movers moved quick! SUCCESS!